# Bank Care Navigator > NHS job listing from Job Clerk for City Health Care Partnership CIC. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/bank-care-navigator/4ae24f68-796b-4e22-b3e1-4234c466ff57 - **Markdown:** https://www.jobclerk.com/job/bank-care-navigator/4ae24f68-796b-4e22-b3e1-4234c466ff57.md ## Summary - **Status:** Live - **Employer:** City Health Care Partnership CIC - **Town:** Hull - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 a year - **Contract type:** Bank - **Employment type:** Flexible working - **Closing date:** 2026-07-20T23:59:00.000Z - **Posted:** 2026-06-29T09:47:01.389Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/E9810-26-0200?employerCode=E9810 - **Application URL:** https://apps.trac.jobs/job-advert/8114352?FromJobsNHS=1&ShowJobAdvert= ## Job Content ### Job summary Working with a busy primary care team, you'll be the first point of contact for patients, helping them access the right care at the right time. You'll play a key role in creating a positive experience for patients, carers and visitors. As part of a supportive admin team, you'll help services run smoothly across GP practices and the Care Navigation Hub. Your work helps people get the help they need quickly and safely, improving their overall care journey. ### Main duties of the job What you'll do: - Welcome and support patients, responding to enquiries face to face and by phone - Signpost patients to appropriate services following care pathways - Manage appointments and update records using Electronic Patient Record (EPR) systems - Handle incoming and outgoing communications accurately and in a timely way - Support team tasks, meetings and improvements to admin processes What we're looking for: - Strong communication and customer care skills - Experience in an office or admin role, or transferable skills - Good organisation and ability to manage your own workload - Confidence using IT systems and maintaining accurate records - A team-focused approach and willingness to be flexible to meet service needs ### About us At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice. Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link. ### Details - Date posted: 29 June 2026 - Pay scheme: Agenda for change - Band: Band 2 - Salary: £25,272 a year pa/pr - Contract: Bank - Working pattern: Flexible working - Reference number: 810-8114352 - Job locations: The Quays Medical Centre, 2nd Floor Wilberforce Health Centre, 6-10 Story Street, Hull, HU1 3SA, United Kingdom ### Job responsibilities Please see the job description and person specification attached to this job advert for full details on this role. ## Job Details Working with a busy primary care team, you'll be the first point of contact for patients, helping them access the right care at the right time. You'll play a key role in creating a positive experience for patients, carers and visitors. As part of a supportive admin team, you'll help services run smoothly across GP practices and the Care Navigation Hub. Your work helps people get the help they need quickly and safely, improving their overall care journey. ## Job Description What you'll do: Welcome and support patients, responding to enquiries face to face and by phone Signpost patients to appropriate services following care pathways Manage appointments and update records using Electronic Patient Record (EPR) systems Handle incoming and outgoing communications accurately and in a timely way Support team tasks, meetings and improvements to admin processes What we're looking for: Strong communication and customer care skills Experience in an office or admin role, or transferable skills Good organisation and ability to manage your own workload Confidence using IT systems and maintaining accurate records A team-focused approach and willingness to be flexible to meet service needs ## Responsibilities Please see the job description and person specification attached to this job advert for full details on this role. ## Person Specification ### Knowledge **Essential** - Knowledge of a range of routine administration procedures - Knowledge of Microsoft Word **Desirable** - Knowledge of other Microsoft packages ### Experience **Essential** - Previous experience of working in an office environment and carrying out general officer procedures **Desirable** - Experience of SystmOne functions - Previous NHS experience - Previous experience of working with general public ### Qualifications **Essential** - NVQ Level 2 in Business Administration or Customer Service or equivalent knowledge and experience - Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill ## Documents - [Job Description and Person Specification.pdf (PDF, 212 KB)](document:2973304) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.