# Band 6 Overseas and Private Patient Manager > NHS job listing from Job Clerk for University Hospitals Birmingham NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-6-overseas-and-private-patient-manager/6f3f3c37-270d-47b0-97bf-dc6324a93391 - **Markdown:** https://www.jobclerk.com/job/band-6-overseas-and-private-patient-manager/6f3f3c37-270d-47b0-97bf-dc6324a93391.md ## Summary - **Status:** Live - **Employer:** University Hospitals Birmingham NHS Foundation Trust - **Location:** Birmingham Heartlands Hospital - **Workplace type:** onsite - **Profession:** Manager - **Grade:** Band 6 - **Salary:** £39959.00 to £48117.00 - **Contract type:** Permanent - **Employment type:** Full-time, Flexible working - **Closing date:** 2026-09-27T23:59:00.000Z - **Posted:** 2026-09-18T09:58:53.386Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C0020-26-1415 - **Application URL:** https://uhb.tal.net/vx/candidate/apply/15924?instant=apply - **Employer website:** https://www.uhb.nhs.uk ## Job Content ### Job summary Are you a confident leader with specialist knowledge of overseas patient charging regulations? We are seeking an Overseas and Private Patient Manager to lead our team and ensure chargeable patients are identified, supported and billed accurately across our Trust sites. As the Trust's lead for overseas visitor legislation, you will interpret complex regulations and national guidance, make robust decisions on chargeable status and advise clinical and non-clinical colleagues. You will manage private patient arrangements, work closely with Credit Control to support timely income recovery, and ensure invoices, records and eligible EHIC claims are accurate and complete. You will manage, motivate and develop the Overseas and Private Patient Team, coordinate workloads, monitor performance and deliver specialist training across the organisation. The role involves sensitive conversations with patients and families, requiring empathy, professionalism and sound judgement. You will need management or supervisory experience, excellent communication and influencing skills, and be educated to degree level, or equivalent experience. Experience within an overseas or private patient team and using hospital administration systems would be advantageous. This is an office-based job due to the role being patient facing. It is expected that the successful candidate will spend most of their time either based at the Queen Elizabeth Hospital or Birmingham Heartlands Hospital. ### Main duties of the job Please refer to the attached job description for a comprehensive list of duties and responsibilities. For further information, please contact Simon.evans@uhb.nhs.uk ### About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role. ### Details - Date posted: 18 September 2026 - Pay scheme: Agenda for change - Band: Band 6 - Salary: £39,959 to £48,117 a year - Contract: Permanent - Working pattern: Full-time, Flexible working - Reference number: 304-9018970 - Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS, United Kingdom ### Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* ## Person Specification ### Experience **Essential** - - In-depth knowledge of regulations, guidance and legislation relating to overseas patients. - - Staff management or supervisory experience. - - Experience applying regulations, legislation and guidance to real-life situations and determining the correct course of action. - - Complex problem-solving experience. - - Experience dealing with members of the public in contentious situations. - - Extensive debt collection experience. - - IT literate, with in-depth knowledge of Microsoft Word, Outlook and Excel. **Desirable** - - Experience using hospital administration systems. - - Experience working within an overseas or private patient team. ### Qualifications **Essential** - - Degree in a finance or business discipline, or equivalent experience. - - GCSE level or equivalent in English and Maths, grades A-C. - - Evidence of further professional development gained through extensive on-the-job experience and specialist NHSI training courses, or equivalent postgraduate-level learning. ### Additional Criteria **Essential** - - Well-developed leadership and coaching skills. - - Ability to manage, motivate and develop a team. - - Ability to communicate complex information to senior managers and clinicians to initiate change. - - Excellent communication and influencing skills. - - Excellent organisation and coordination skills. - - Highly developed interpersonal skills, including the ability to empathise with vulnerable or distressed patients and families. - - Highly numerate. - - Occasional travel between Trust sites is required; own transport is not necessary. ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.