# Band 4 Patient Pathway Navigator Oncology > NHS job listing from Job Clerk for Royal Free London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-4-patient-pathway-navigator-oncology/bd16596a-6c7c-4bfd-b11e-875485c51b82 - **Markdown:** https://www.jobclerk.com/job/band-4-patient-pathway-navigator-oncology/bd16596a-6c7c-4bfd-b11e-875485c51b82.md ## Summary - **Status:** Live - **Employer:** Royal Free London NHS Foundation Trust - **Location:** Royal Free Hospital - **Workplace type:** onsite - **Profession:** Navigator (discipline unspecified) - **Grade:** Band 4 - **Salary:** £34,186 - £37,389 per annum inclusive of HCAS - **Contract type:** Fixed term: 12 months (secondment) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-30T23:59:00.000Z - **Posted:** 2026-10-16T16:56:39.913Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Hampstead_Health/Royal_Free_London_NHS_Foundation_Trust/Oncology/Oncology-v8338804 - **Application URL:** https://apps.trac.jobs/job-advert/8338804?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalfree.nhs.uk ## Job Content ### Job overview Patient Pathway Navigator Band 4 – Oncology 12months Cover General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply. - Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate. - Review the actions and instructions generated from the transcription service when requested. - Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member. - Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy. - Respond to requests from clinicians to type up urgent letters when required. - Ensure all patient demographics and contact details are kept up to date on Cerner. - When accessing patient records ensure computerised tracking systems are used appropriately. - Phone patients to provide instructions, reminders and information where necessary. - Attend and participate in meetings relevant to the role as required. - Provide patient navigation services for satellite and off site locations. ### Main duties of the job Patient Pathway Navigator Band 4 – Oncology 12months We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal Free for a 12 months secondment cover. Our team has pioneered the implementation of the new patient pathway roles with great success – and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you. The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics. You would be part of the patient pathway from referral to discharge and would be the patients’ first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help. - Typing and data-entry skills.The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust’s core values in all your interactions. Contact : Fiona Moore – Clinical Pathway Manager 0207 4726778 ### Detailed job description and main responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Others **Essential** - Ability to work without direct supervision - Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff - Reliability – good time keeping **Desirable** - Ability to work flexibly to accommodate peaks and troughs of activity ### Experience **Essential** - Previous experience of working with the public and/or patients in a healthcare environment - Experience of interaction with all levels of staff - Experience of dealing with non-routine and complex problems - Experience of managing and prioritizing own workload and working to deadlines - Typing/Data entry **Desirable** - Previous administrative and organisational experience ### Skills and aptitudes **Essential** - Excellent written and verbal communication skills - Excellent organisational skills with meticulous attention to detail - Excellent customer care practice, being polite, sympathetic, patient and diplomatic - Understanding patient confidentiality - Ability to confidently interact and share knowledge with staff at all levels - Awareness of National and Trust pathway targets (such as 18 week RTT target) - Ability to learn and assimilate information quickly **Desirable** - Knowledge of Cerner - Proof of continuous learning and development - Ability to use databases ### Royal Free shared commitments **Essential** - Demonstrable ability to meet the Trust shared commitments. ### Personal Qualities and Attributes **Essential** - Ability to maintain excellent communication channels and good customer services - Maintain a high level of professionalism in manner - Ability to work under pressure and use own initiative to prioritise tasks - Good interpersonal skills having a friendly and approachable manner - Proactive, forward-thinking, quick problem solving attitude ### Education and professional qualifications **Essential** - RSA 2 or RSA 3 word processing/typing or equivalent experience - Knowledge of medical terminology - English and Maths at GCSE level or equivalent **Desirable** - Diploma level qualification or equivalent experience - Courses / further study attended to demonstrate evidence of personal development ## Documents - [functional skill (pdf, 91.6kb)](https://www.healthjobsuk.com/documents?vdoc=10662748) - [patient pathway navigator oncology (pdf, 312.4kb)](https://www.healthjobsuk.com/documents?vdoc=10672630) - [band 4 patient pathway navigator oncology fixed term) (pdf, 240.4kb)](https://www.healthjobsuk.com/documents?vdoc=10662747) - [allied health professional - benefits, about rfl, shared commitments and governing objectives (pdf, 637.7kb)](https://www.healthjobsuk.com/documents?edoc=2752) - [corporate, admin & clerical, other - benefits, about rfl, shared commitments and governing objectives (pdf, 646.2kb)](https://www.healthjobsuk.com/documents?edoc=2753) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.