# Band 4 - Pathway Navigator, Dermatology > NHS job listing from Job Clerk for West Hertfordshire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-4-pathway-navigator-dermatology/ae41077b-d727-4239-845a-25d8ef3d8a99 - **Markdown:** https://www.jobclerk.com/job/band-4-pathway-navigator-dermatology/ae41077b-d727-4239-845a-25d8ef3d8a99.md ## Summary - **Status:** Live - **Employer:** West Hertfordshire Teaching Hospitals NHS Trust - **Location:** Watford General Hospital - **Workplace type:** onsite - **Profession:** Navigator (discipline unspecified) - **Salary:** £29812.00 to £32715.00 - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-10-19T22:59:00.000Z - **Posted:** 2026-10-02T12:43:11.457Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8326311 - **Application URL:** https://apps.trac.jobs/job-advert/8326311?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.westhertshospitals.nhs.uk ## Job Content ### Job overview We are seeking a motivated and organised administrator to join our Dermatology team, providing high-quality support to consultants and the wider clinical team. The role is key to ensuring the smooth running of outpatient services, including managing appointments, coordinating patient pathways, and producing accurate clinical correspondence within Trust targets. You will be confident managing a busy workload, able to prioritise tasks, and communicate effectively with patients, clinicians, and external stakeholders. A professional, empathetic approach is essential, as the role involves regular contact with patients, some of whom may be distressed. This is an excellent opportunity to join a supportive and fast-paced team, contributing to the delivery of safe and efficient patient care. Core hours are Monday to Friday, covering 8:00am to 5:00pm. Full details will be discussed at interview. please note we are unable to obtain sponsorship for this role. ### Main duties of the job Provide administrative support to Consultants and the Dermatology team, ensuring work is completed within Trust targets. Manage outpatient and virtual clinic bookings, including scheduling, cancelling, and rebooking appointments in line with RTT guidance. Prepare and review clinic lists, resolving any gaps or clashes. Produce accurate clinical correspondence, including clinic letters, discharge summaries, prescriptions, and blood forms using Cerner. Process referrals via the E-Referral Service (ERS), ensuring patients are triaged and progressed appropriately. Support Patient Tracking List (PTL) validation and escalate delays. Act as a point of contact for patients, relatives, and staff, handling queries professionally and empathetically. Maintain records, manage inboxes, and undertake general administrative duties while supporting team working. ### Detailed job description and main responsibilities The post holder will provide administrative support to Consultants and the Dermatology service, managing clinic bookings, coordinating patient pathways, and producing clinical correspondence within Trust targets. Responsibilities include managing outpatient and virtual appointments, processing referrals via ERS, preparing clinic lists, and supporting Patient Tracking List (PTL) validation. The role involves regular communication with patients, relatives, GPs, and multidisciplinary teams, requiring a professional and empathetic approach. The post holder will manage shared inboxes, maintain accurate records using Cerner, and undertake general administrative duties. Close working relationships with clinical and administrative teams are essential. will be discussed at interview. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - Knowledge of good practice and system of work within administrative field. - Knowledge of Health and Safety in the Workplace - Understanding of confidentiality/data protection issues - Proficient in the use of computer software packages, e.g. Word, Excel, Outlook. **Desirable** - Knowledge of NHS policies - Knowledge of 18 week pathway process. - Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge - Knowledge of secretarial or administrative procedures and systems, some of which are non routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving. ### Experience **Essential** - Previous administration experience. - Experience in a similar field - Knowledge of software programs **Desirable** - Experience of working in an acute hospital setting ### Education and qualifications **Essential** - Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience - 4 GCSE (C and above) or equivalent **Desirable** - AMSPAR - RSA Stage 3 typewriting, word processing (or equivalent) - Ireporter understanding ## Documents - [job description (pdf, 675.1kb)](https://www.healthjobsuk.com/documents?vdoc=10648599) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.