# Band 4 OAC Bookings Team Coordinator > NHS job listing from Job Clerk for Royal Free London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-4-oac-bookings-team-coordinator/52ac6ff6-1ce6-401e-9a9f-5d1fb033b251 - **Markdown:** https://www.jobclerk.com/job/band-4-oac-bookings-team-coordinator/52ac6ff6-1ce6-401e-9a9f-5d1fb033b251.md ## Summary - **Status:** Live - **Employer:** Royal Free London NHS Foundation Trust - **Location:** Royal Free Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 4 - **Salary:** £33,262 - £36,027 Per Annum Inclusive of HCAS - **Contract type:** Permanent: Monday-Friday, 09:00-17:30 (On-site) - **Employment type:** Full time - 37.5 hours per week (Monday-Friday, 09:00-17:30 (On-site)) - **Closing date:** 2026-10-05T22:59:00.000Z - **Posted:** 2026-09-21T10:41:33.778Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Enfield/Royal_Free_London_NHS_Foundation_Trust/Outpatient_Appointment_Centre/Outpatient_Appointment_Centre-v8273319 - **Application URL:** https://apps.trac.jobs/job-advert/8273319?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalfree.nhs.uk ## Job Content ### Job overview On site only, No hybrid working. Monday to Friday 09:00-17:30 The Outpatient Appointment Centre (OAC) Bookings Coordinator (Band 4) plays a vital role in delivering a high-quality, patient-focused outpatient booking and waiting list management service within the Elective Access function. The post holder is responsible for the end-to-end coordination of outpatient referrals and appointments, ensuring all activity is managed in line with national RTT requirements, Trust policies, and access standards. The role requires specialist knowledge of outpatient pathways, booking rules, and elective access processes, with responsibility for validating waiting lists, managing e-Referral Service (e-RS) worklists, and proactively identifying and resolving pathway issues to support performance targets. Working as part of a Pod-based model, the coordinator manages shared inboxes, triaged referrals, supports capacity utilisation, and works closely with clinical and administrative teams to ensure timely and accurate appointment booking. The post holder also acts as a key point of contact for patients, GP's, and internal stakeholders, providing professional communication and resolving complex queries to enhance patient experience. This role is essential in maintaining data quality, reducing waiting times, preventing RTT breaches, and supporting delivery of the Trust’s elective recovery objectives through efficient, compliant, and patient-centred booking processes. ### Main duties of the job Deliver a high-quality outpatient booking and waiting list management service, ensuring referrals and appointments are managed in line with RTT guidance, Trust policies and national standards. Manage and validate outpatient waiting lists, correcting pathway data and proactively identifying patients at risk of breaches. Book, reschedule and manage appointments using PAS and e-RS within required timescales. Undertake e-RS worklist management and polling to ensure timely and compliant processing of referrals. Manage the Pod inbox, including triaging, prioritising and distributing work to maintain efficient workflow. Work collaboratively with clinical and administrative teams to resolve booking issues, manage capacity and support elective access targets. Maintain high standards of data quality by ensuring patient records and waiting list information are accurate and up to date. Act as a key point of contact for patients, GPs and stakeholders, resolving queries professionally to enhance patient experience. Monitor and escalate potential RTT breaches and contribute to service improvement, promoting consistency, efficiency and best practice. ### Detailed job description and main responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. ## Person Specification ### Others **Essential** - The post holder will be required to work flexibly in line with service needs, which may include supporting different specialties, Pods or workstreams within the Outpatient Appointment Centre. - The post holder must be able to adapt to changing operational requirements, priorities and workflows, while maintaining service quality and compliance. - The role requires the post holder to participate in shared team responsibilities, including covering colleagues as required to ensure continuity of service. - Duties and responsibilities may change in response to service developments, organisational change or national policy requirements. The Trust will provide appropriate notice and training as required. - The post holder must comply with all Trust policies, procedures and codes of conduct and uphold the Trust’s values at all times. - There may be a requirement to work across different Trust sites, systems or services, subject to service demand and with appropriate training. - The post holder will be expected to demonstrate resilience, professionalism and a positive approach during periods of service pressure or change. ### Experience **Essential** - Experience of working in an Outpatient Appointment Centre or equivalent clinical administration environment, with knowledge of booking and referral processes - Experience managing outpatient waiting lists, including validation, booking first/follow-up appointments, and maintaining RTT pathways in line with guidance - Experience using Patient Administration Systems and NHS e-Referral Service to manage bookings, referrals, and worklists - Experience of applying operational knowledge to support delivery of elective access plans, service priorities and day-to-day operational requirements. - Experience of contributing to the development, review or implementation of local policies, standard operating procedures (SOPs) or agreed working practices - Experience of promoting good practice, consistent standards and professional behaviour within a team or service. - Experience working collaboratively across teams, specialties, or departments to support coordinated service delivery - Practical experience of working within confidentiality and data protection requirements, with an understanding of NHS Information Governance principles and Trust policies. **Desirable** - Luna Validation tool ### Skills & Aptitudes **Essential** - Highly developed organisational skills with the ability to prioritise workload and meet deadlines in a busy, high-volume environment - Strong working knowledge and confidence in using PAS and NHS e-Referral Service (e-RS), including managing bookings and worklists - Ability to interpret and apply elective access rules, RTT guidance and specialty-specific booking pathways accurately - Excellent attention to detail with the ability to maintain high standards of data quality across patient records and waiting lists - Effective communication skills (verbal and written), with the ability to deal professionally with patients, clinicians and stakeholders - Strong problem -solving skills, with the ability to identify booking and pathway issues, take appropriate corrective action and escalate concerns where necessary - Ability to work with a degree of autonomy, using judgement and initiative within defined policies, procedures and escalation frameworks. - Proven ability to work collaboratively as part of a Pod and wider team, contributing to shared responsibilities such as e -RS polling and inbox management. - A clear understanding of confidentiality, data protection and information governance requirements, and the ability to apply these principles consistently in day -to -day work - Ability to remain calm, professional and courteous when dealing with distressed, anxious or dissatisfied patients ### Personal Qualities & attributes **Essential** - A strong commitment to delivering a high -quality, patient -centred service, demonstrating compassion, professionalism and respect in all interactions. - A proactive and organised approach to work, with the ability to manage competing priorities and maintain focus in a busy and time -pressured environment - High levels of personal accountability, reliability and integrity, with the ability to work independently within agreed policies, procedures and escalation frameworks. - A flexible and adaptable attitude, with the willingness to support colleagues through shared responsibilities such as Pod inbox management and e -RS polling. - Strong attention to detail and a conscientious approach to data quality, accuracy and compliance - Confidence to raise concerns, highlight risks and escalate issues appropriately to support service performance and patient safety. - Calm, professional and resilient when dealing with challenging situations, including managing distressed or dissatisfied patients - A collaborative and supportive team member who contributes positively to Pod and departmental objectives - Commitment to maintaining confidentiality, information governance and professional standards at all times. - Motivation to learn, develop and maintain specialist knowledge relevant to elective access, outpatient booking and Trust systems. ### Education & Professional Qualifications **Essential** - GCSE Maths and English or equivalent - Further study for professional memberships or management qualifications - Evidence of continuing personal development ## Documents - [fr (pdf, 113.8kb)](https://www.healthjobsuk.com/documents?vdoc=10588848) - [job description (pdf, 376.4kb)](https://www.healthjobsuk.com/documents?vdoc=10588846) - [person specification (pdf, 232.4kb)](https://www.healthjobsuk.com/documents?vdoc=10588847) - [allied health professional - benefits, about rfl, shared commitments and governing objectives (pdf, 637.7kb)](https://www.healthjobsuk.com/documents?edoc=2752) - 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