# Band 4 Lead Administrator - Wiltshire Talking Therapies, Devizes > NHS job listing from Job Clerk for Avon and Wiltshire Mental Health Trust Partnership NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-4-lead-administrator-wiltshire-talking-therapies-devizes/3c45e243-9567-4497-af27-56699a5de790 - **Markdown:** https://www.jobclerk.com/job/band-4-lead-administrator-wiltshire-talking-therapies-devizes/3c45e243-9567-4497-af27-56699a5de790.md ## Summary - **Status:** Live - **Employer:** Avon and Wiltshire Mental Health Trust Partnership NHS Trust - **Town:** Bath - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-07T23:59:00.000Z - **Posted:** 2026-05-22T09:31:07.325Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Somerset/Devizes/Avon_Wiltshire_Mental_Health_Partnership_NHS_Trust/Administration/Administration-v8009375 - **Application URL:** https://apps.trac.jobs/job-advert/8009375?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.awp.nhs.uk ## Job Content ### Job overview The Wiltshire Talking Therapies service offers psychological therapy and support to residents of Wiltshire who may be experiencing common mental health conditions such as depression, anxiety and phobias etc. We are looking to recruit an enthusiastic and organised Lead Administrator who is: - Proactive, and able to manage competing priorities - Experienced in administration  support, ideally in a healthcare environment - Confident in supporting and supervising staff and managing workloads - Skilled in communication, with the ability to handle sensitive situations - Able to work independently and use initiative - Competent in Microsoft Office (Word, Excel, Teams) and patient data systems - Able to work flexibly and have excellent strategies for managing what can sometimes be a pressured environment. The postholder will line manage the admin team carrying out supervisions, appraisals and providing support and guidance alongside being one of the central points of contact for general admin queries relating to the team. If you feel that you would thrive in this fast-paced environment, enjoy challenging yourself, and are willing to learn and develop, then we can offer you a dynamic and supportive place in which to work. ### Main duties of the job The post holder will: - Provide comprehensive administrative support for staff working within the multi disciplinary Talking Therapies team - Lead and line manage a team of Clinical Services Administrators, including supervision, appraisal, and daily workload allocation - Manage patient appointments and practitioner diaries, embracing new technology to support with this. - Organise and support meetings, including preparation of agendas and taking minutes - Ensure accurate input, maintenance, and management of patient data on electronic systems (iaptus) - Produce, analyse, and present performance reports, KPIs, and service data - Act as a key point of contact for patients, staff, and external stakeholders, managing enquiries effectively - Support office systems, processes, and service improvements to ensure efficient service delivery - Prioritise workload and respond flexibly to changing service demand ### Detailed job description and main responsibilities The Lead Administrator will: - Liaise with a wide range of internal and external stakeholders including clinical teams, service users, carers, and partner agencies - Manage communication, including responding to sensitive enquiries with professionalism and empathy - Exercise judgement in resolving administrative challenges such as conflicting appointments and priorities - Develop and maintain effective office systems, filing, and tracking processes - Monitor deadlines and ensure timely completion of administrative tasks - Support performance management through data collection, reporting, and analysis - Provide day-to-day leadership and support to administrative staff, promoting high standards and team working - Manage rotas, leave, and workload distribution within the team - Handle confidential information in line with Trust policies and data protection legislation - Support with issues relating to health & safety and estates / room management. See Job Description for full details ## Job Details The Wiltshire Talking Therapies service offers psychological therapy and support to residents of Wiltshire who may be experiencing common mental health conditions such as depression, anxiety and phobias etc. We are looking to recruit an enthusiastic and organised Lead Administrator who is: The postholder will line manage the admin team carrying out supervisions, appraisals and providing support and guidance alongside being one of the central points of contact for general admin queries relating to the team. If you feel that you would thrive in this fast-paced environment, enjoy challenging yourself, and are willing to learn and develop, then we can offer you a dynamic and supportive place in which to work. ## Responsibilities The Lead Administrator will: See Job Description for full details ## Person Specification ### Skills **Essential** - Excellent communications skills, both verbal and written - Ability to prioritise and work to conflicting demands - Ability to supervise and support a team of Administrators **Desirable** - Empathy for individuals who are experiencing mental health difficulties ### Experience **Essential** - Knowledge of the full range of routine and non-routine admin and secretarial procedures - Excellent computer and IT skills inc. Word, Excel and Teams - Experience of solving problems within a fast paced admin environment - Experience handling high volumes of referrals or enquiries by telephone and online - Experience of taking minutes at meetings **Desirable** - Administration experience in a health/social care setting - Experience of using a patient database - Experience carrying out audits and identifying resulting actions - Experience of supervising admin staff ### Qualifications **Essential** - NVQ 3 in Team Leader/Supervisor or similar relevant qualification or Equivalent competence acquired by experience and willingness to undertake NVQ 3 Team Leader/Supervisor qualification under the Trust Apprenticeship Scheme ## Documents - [financial support & discounts (pdf, 919.6kb)](https://www.healthjobsuk.com/documents?edoc=2794) - [value of the nhs pension scheme (pdf, 279.0kb)](https://www.healthjobsuk.com/documents?edoc=2795) - [job description lead administrator (pdf, 488.3kb)](https://www.healthjobsuk.com/documents?vdoc=10294916) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.