# Band 4 ICT Support Technician

> NHS job listing from Job Clerk for Birmingham and Solihull Mental Health NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/band-4-ict-support-technician/138cb999-5678-45d5-9cd9-ddd141ea4678
- **Markdown:** https://www.jobclerk.com/job/band-4-ict-support-technician/138cb999-5678-45d5-9cd9-ddd141ea4678.md

## Summary

- **Status:** Archived / closed
- **Employer:** Birmingham and Solihull Mental Health NHS Foundation Trust
- **Location:** Little Bromwich Centre
- **Workplace type:** onsite
- **Profession:** IT support officer
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum, pro rata
- **Contract type:** 12 months (Fixed Term)
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-20T22:59:00.000Z
- **Posted:** 2026-09-10T07:20:47.983Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Erdington_BIRMINGHAM/Birmingham_Solihull_Mental_Health_NHS_Foundation_Trust/ICT/ICT-v8127073
- **Employer website:** https://www.bsmhft.nhs.uk

## Job Content

### Job overview

ICT Support Technician, Band 4

With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.

We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls.

The role is Trust wide and you will also be required to travel to other sites in the Birmingham and Solihull area.

### Main duties of the job

The post includes the installation of end user hardware and software and the implementation of ICT systems.

The role also requires the timely update of technical documentation and asset systems used within the team.

Candidates will have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical Services, at all levels.

You must also have excellent up to date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, as well as an in depth knowledge of the MS Office suite of products.

### Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

### Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

## Person Specification

### Skills

**Essential**

- Proactive approach to problem solving and able to identify and resolve problems.
- Ability to work to tight deadlines and schedule and prioritise own workload.
- Able to research information using the internet
- Have a customer oriented approach..
- Must have good attention to detail.

**Desirable**

- Current full driving licence

### Knowledge & Experience

**Essential**

- Excellent up to date knowledge of PC hardware.
- Must have excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
- Ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues

**Desirable**

- Knowledge of LAN / WAN concepts
- Knowledge of internet and intranet concepts

### Training & Qualifications

**Essential**

- 5 GCSEs at grade C or above
- Significant practical experience of first and second line technical support

## Documents

- [job description (pdf, 160.6kb)](https://www.healthjobsuk.com/documents?vdoc=10423963)
- [person specification (pdf, 16.7kb)](https://www.healthjobsuk.com/documents?vdoc=10423964)
- [everyday behaviours guide (pdf, 159.9kb)](https://www.healthjobsuk.com/documents?edoc=2415)
- [recruitment fraud and fees notice (pdf, 280.6kb)](https://www.healthjobsuk.com/documents?edoc=3094)
- [artificial intelligence (ai) statement (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=3095)
- [recruitment equality, diversity and inclusion statement (pdf, 288.6kb)](https://www.healthjobsuk.com/documents?edoc=3096)

## Agent Notes

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