# Band 4 Complex Discharge Coordinator > NHS job listing from Job Clerk for University Hospitals Birmingham NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-4-complex-discharge-coordinator/c56ac50a-811b-42ab-81c0-c283ba2851bc - **Markdown:** https://www.jobclerk.com/job/band-4-complex-discharge-coordinator/c56ac50a-811b-42ab-81c0-c283ba2851bc.md ## Summary - **Status:** Live - **Employer:** University Hospitals Birmingham NHS Foundation Trust - **Town:** Birmingham - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 to £31,157 a year - **Contract type:** Permanent - **Employment type:** Full-time, Flexible working - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-06-08T14:04:18.133Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C0020-26-0815?employerCode=C0020 - **Application URL:** https://uhb.tal.net/vx/candidate/apply/15083?instant=apply - **Employer website:** https://www.uhb.nhs.uk ## Job Content ### Job summary The post-holder will provide a comprehensive Co-ordinating Service for the Complex Discharge Team based within our Complex Discharge Hubs. All activities will underpin the safe and timely discharge of patients. As well as work to reduce patient length of stay. The post holder will track TTOs and Transport and escalate where appropriate using sound judgement skills The post holder will actively promote and assist in the reduction of patient length of stay and the achievement of the department targets. The role involves cross site working on a 7-day rota to include Bank Holidays. ### Main duties of the job The post holder will have dedicated wards and be responsible for the tracking and progressing of individual delayed discharges in specific areas, whether Health or Social care responsibility. This includes maintaining accurate computerised and manual records, inputting data onto the Trust's computer systems, responding to and producing information requests and ensuring that all patient records are kept up to date with any details relevant to the patient's discharge pathway. The post holder is the first point of contact within the Complex Discharge Hub and in conjunction with the wider Complex Discharge Hub Team, actively contributes towards the achievement of department and directorate KPI's (Key Performance Indicators). The post holder will assist the Team Leader, Operations Manager and Clinical Leads of the Hubs in gathering, collating and analysing data. The post holder is responsible for liaising and communicating with other members of the Complex Discharge Hub to ensure they receive regular updates throughout the day The post holder will be required to support the escalation arrangements for delayed patients. Work will include providing progress reports and data, using Department/Trust systems and relaying feedback for members not in attendance. ### About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role. ### Details - Date posted: 08 June 2026 - Pay scheme: Agenda for change - Band: Band 4 - Salary: £28,392 to £31,157 a year - Contract: Permanent - Working pattern: Full-time, Flexible working - Reference number: 304-1101240 - Job locations: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom ### Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* ## Job Details The post-holder will provide a comprehensive Co-ordinating Service for the Complex Discharge Team based within our Complex Discharge Hubs. All activities will underpin the safe and timely discharge of patients. As well as work to reduce patient length of stay. The post holder will track TTOs and Transport and escalate where appropriate using sound judgement skills The post holder will actively promote and assist in the reduction of patient length of stay and the achievement of the department targets. The role involves cross site working on a 7-day rota to include Bank Holidays. ## Job Description The post holder will have dedicated wards and be responsible for the tracking and progressing of individual delayed discharges in specific areas, whether Health or Social care responsibility. This includes maintaining accurate computerised and manual records, inputting data onto the Trust's computer systems, responding to and producing information requests and ensuring that all patient records are kept up to date with any details relevant to the patient's discharge pathway. The post holder is the first point of contact within the Complex Discharge Hub and in conjunction with the wider Complex Discharge Hub Team, actively contributes towards the achievement of department and directorate KPI's (Key Performance Indicators). The post holder will assist the Team Leader, Operations Manager and Clinical Leads of the Hubs in gathering, collating and analysing data. The post holder is responsible for liaising and communicating with other members of the Complex Discharge Hub to ensure they receive regular updates throughout the day The post holder will be required to support the escalation arrangements for delayed patients. Work will include providing progress reports and data, using Department/Trust systems and relaying feedback for members not in attendance. ## Responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* ## Person Specification ### Experience **Essential** - *Experience of using a full range of IT/Patient administration systems - *Experience dealing with customer complaints and customer care. - *The ability to prioritize tasks effectively without direct supervision. - *Ability to effectively use Microsoft Excel, Word and PowerPoint to an advanced level - *Knowledge of confidentiality and data protection principles - *Knowledge of the legislation and guidelines underpinning discharges from an acute setting, including a Standard working knowledge of - *The Data Protection Act (2018) **Desirable** - *Significant experience of an administration role in a health or social care setting - *Experience of working within a multidisciplinary team - *Experience of in-patient pathways to discharge - *Experience in a supervisory role is desirable. - *Knowledge of NHS service provision including the pathway of care - *Knowledge of healthcare and local authority administrative systems and processes - *Understanding of medical terminology (basic level) - *Intermediate Care referral process ### Qualifications **Essential** - *Good general education with at least 5 GCSE or equivalent in English at grade C or above. - *ECDL. NVQ level 3 in Business Administration or Customer Care or Equivalent ### Additional Criteria **Essential** - * Evidence of problem-solving skills - *Understanding of performance targets - *Excellent IT skills with accurate data entry, typing and checking skills - *Manage and interpret data correctly to inform decision making - *Pays attention to detail - *Appropriate assertiveness skills - *Demonstrates excellent interpersonal, verbal and written communication skills. - *Evidence of ability to prioritize workload and work without direct supervision. - *Proactive, takes own initiative - *Willing to take ownership and accountability - *Team player with collegial working style and willingness to share responsibility - *Flexible, responsive approach to work. - *Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives. - *Confident to work assertively with multi-disciplinary team. - *Reliable and punctual - *Willingness to work flexible hours to meet the needs of the service - *Required to cross site work to meet the needs of the service ## Documents - [JD PS.pdf (PDF, 427 KB)](document:2950600) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.