# Band 4 Admission Coordinator Oncology > NHS job listing from Job Clerk for Royal Free London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-4-admission-coordinator-oncology/44402d1f-45fb-42b3-86a5-ab29cf350570 - **Markdown:** https://www.jobclerk.com/job/band-4-admission-coordinator-oncology/44402d1f-45fb-42b3-86a5-ab29cf350570.md ## Summary - **Status:** Live - **Employer:** Royal Free London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £34,186 - £37,389 per annum inclusive of HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-05T23:59:00.000Z - **Posted:** 2026-05-22T15:41:51.398Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Hampstead_London/Royal_Free_London_NHS_Foundation_Trust/Oncology/Oncology-v8034409 - **Application URL:** https://apps.trac.jobs/job-advert/8034409?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalfree.nhs.uk ## Job Content ### Job overview Work as part of a team within the Royal Hospital Oncology department and patient group to ensure that all administrative functions for patients from the time of referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey through the Oncology Virtual/ Chemotherapy ward. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. KEY WORKING RELATIONSHIPS: This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.  Key contacts include Consultants     Medical, nursing and therapy teams    Divisional and operational managers Outpatient Appointment Centre (OAC)  Admissions team Diagnostics and imaging departments Ward administrator  CNSs and MDT team    Phlebotomy and pathology    Clinic reception and clinic nurses          Patient navigators and clinical pathway administrators      Clinical team PAs and Team leaders Previous applicants within the last 6 months need not apply ### Main duties of the job Review the actions and instructions generated from the transcription service when requested     Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member. Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy.   Respond to requests from clinicians to type up urgent letters when required. Ensure all patient demographics and contact details are kept up to date on EPR. When accessing patient records ensure computerised tracking systems are used appropriately.    Phone patients to provide instructions, reminders, and information where necessary. Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off-site locations.   Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.   Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.      Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties. ### Detailed job description and main responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. ## Job Details Work as part of a team within the Royal Hospital Oncology department and patient group to ensure that all administrative functions for patients from the time of referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey through the Oncology Virtual/ Chemotherapy ward. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. KEY WORKING RELATIONSHIPS: This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.  Key contacts include Consultants    Medical, nursing and therapy teams   Divisional and operational managersOutpatient Appointment Centre (OAC) Admissions teamDiagnostics and imaging departmentsWard administrator CNSs and MDT team   Phlebotomy and pathology   Clinic reception and clinic nurses         Patient navigators and clinical pathway administrators     Clinical team PAs and Team leaders Previous applicants within the last 6 months need not apply ## Job Description Review the actions and instructions generated from the transcription service when requested    Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy.  Respond to requests from clinicians to type up urgent letters when required. Ensure all patient demographics and contact details are kept up to date on EPR. When accessing patient records ensure computerised tracking systems are used appropriately.   Phone patients to provide instructions, reminders, and information where necessary. Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off-site locations.  Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.  Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.     Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties. ## Responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. ## Person Specification ### Other **Essential** - Positive approach to service needs - Reliable - Polite **Desirable** - Prepared to learn new skills - Confident - Be able to undertake moderate physical efforts for periods of time to lift, file and carry. ### Experience **Desirable** - Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar - Knowledge / experience of computer system ### Skills and aptitudes **Essential** - Excellent customer care skills, including ability to use judgement, tact & diplomacy - Effective interpersonal skills, to liaise and negotiate with people/staff at all levels - Knowledge of patient confidentiality and the Data Protection Act - Experience of prioritising own workload in a highly pressured working environment **Desirable** - Ability to successfully manage and resolve difficult situations - Excellent telephone manner - Excellent communication skills, both written and spoken - A high degree of accuracy and attention to detail - Good IT skills, including proficiency in the use of windows based applications - Experience of team working - Experience of using own initiative to help solve a problem or improve a service - Experience of record keeping - Excellent organisational skills ### Royal Free World Class Values **Essential** - Demonstrable ability to meet the Trust Values ### Personal Qualities & attributes **Desirable** - Self-motivated and solution focussed - Flexible and adaptable ### Education and professional qualifications **Essential** - Good general education, including GCSE English grade “C” or above, or equivalent ## Documents - [functional requirements (pdf, 91.6kb)](https://www.healthjobsuk.com/documents?vdoc=10322183) - [jd b4 oncology virtual ward & chemo unit (pdf, 715.6kb)](https://www.healthjobsuk.com/documents?vdoc=10322181) - [corporate, admin & clerical, other - benefits, about rfl, values and governing objectives (pdf, 935.8kb)](https://www.healthjobsuk.com/documents?edoc=2753) - [ps band 4 admissions coordinator oncology virtual and chemotherapy ward royal free hospital. (pdf, 336.6kb)](https://www.healthjobsuk.com/documents?vdoc=10322182) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.