# Band 3 Team Administrator/Receptionist - Solihull ICCR > NHS job listing from Job Clerk for Birmingham and Solihull Mental Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-team-administratorreceptionist-solihull-iccr/c2c54eb6-5a0a-4e2b-b4b5-b9784e3d5cbf - **Markdown:** https://www.jobclerk.com/job/band-3-team-administratorreceptionist-solihull-iccr/c2c54eb6-5a0a-4e2b-b4b5-b9784e3d5cbf.md ## Summary - **Status:** Live - **Employer:** Birmingham and Solihull Mental Health NHS Foundation Trust - **Location:** Little Bromwich Centre - **Workplace type:** onsite - **Profession:** Team administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday 9-5) - **Closing date:** 2026-11-01T23:59:00.000Z - **Posted:** 2026-10-21T08:50:33.030Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Solihull/Birmingham_Solihull_Mental_Health_NHS_Foundation_Trust/Band_ReceptionistMeet_Greet/Band_ReceptionistMeet_Greet-v8289120 - **Application URL:** https://apps.trac.jobs/job-advert/8289120?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bsmhft.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a Receptionist/Meet & Greet to work within the Newington Community Mental Health Team. Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services. As Meet & Greet/Receptionist you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner. ### Main duties of the job The post holder will undertake a range of reception and administrative duties to support the effective delivery of the service. This will include providing front-line telephone support, dealing with enquiries from service users, carers and professionals, monitoring room utilisation and supporting room booking processes where required. The post holder will coordinate and collate Friends and Family Test responses, engage with service users to obtain feedback on their experience of the service, process incoming correspondence, maintain accurate records and support the wider administrative functions of the team. You will work in conjunction with other team members; ensuring administrative support is available to all members of the centre. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies. It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills. ### Detailed job description and main responsibilities For further information about the main responsibilities please view the attached job description and person specification. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Up-to-date working knowledge of all Microsoft packages - Experience of dealing with a range of disciplines and agencies **Desirable** - Working knowledge of RiO ### Competencies **Essential** - Excellent written and verbal communication skills - Ability to work under pressure - Evidence of ability to work using own initiative - Evidence of collaborative work within a multi-disciplinary team setting ### Qualifications **Essential** - NVQ Level II in Business Administrationor equivalent or working towards - GCSE English or equivalent **Desirable** - RSA II Typing ### Knowledge and Experience **Essential** - Evidence of experience of working in an administrator/receptionist role - Evidence of experience in a customer focussed health environment - Relevant experience within a healthcare setting **Desirable** - Evidence of experience of working in a community mental health environment - Customer service experience ## Documents - [job description (pdf, 278.6kb)](https://www.healthjobsuk.com/documents?vdoc=10664472) - [person specification (pdf, 113.9kb)](https://www.healthjobsuk.com/documents?vdoc=10606778) - [everyday behaviours guide (pdf, 159.9kb)](https://www.healthjobsuk.com/documents?edoc=2415) - [recruitment fraud and fees notice (pdf, 280.6kb)](https://www.healthjobsuk.com/documents?edoc=3094) - [artificial intelligence (ai) statement (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=3095) - [recruitment equality, diversity and inclusion statement (pdf, 288.6kb)](https://www.healthjobsuk.com/documents?edoc=3096) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.