# Band 3 Senior Administrator - FTB > NHS job listing from Job Clerk for Birmingham and Solihull Mental Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-senior-administrator-ftb/90b150ce-af89-443e-bf5d-6ec5660ca0f0 - **Markdown:** https://www.jobclerk.com/job/band-3-senior-administrator-ftb/90b150ce-af89-443e-bf5d-6ec5660ca0f0.md ## Summary - **Status:** Live - **Employer:** Birmingham and Solihull Mental Health NHS Foundation Trust - **Town:** Birmingham - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-09T23:59:00.000Z - **Posted:** 2026-07-02T08:31:07.931Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Birmingham_Solihull_Mental_Health_NHS_Foundation_Trust/Forward_Thinking_Birmingham_part_Children_Young_People_Division/Forward_Thinking_Birmingham_part_Children_Young_People_Division-v8051381 - **Application URL:** https://apps.trac.jobs/job-advert/8051381?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bsmhft.nhs.uk ## Job Content ### Job overview The Senior Administrator plays a vital role in supporting the smooth and efficient running of the service. Working as part of a busy administrative team, the postholder will provide high‑quality, patient‑focused administrative support to ensure the delivery of safe, effective, and well‑coordinated care. The role involves managing a wide range of administrative duties, including handling patient enquiries, maintaining accurate records, supporting appointment and referral processes, and ensuring timely communication between clinical teams, patients, and external partners. The Senior Administrator will act as a key point of contact within the department, helping to coordinate daily workflows and contributing to the overall efficiency of the service. The postholder will be expected to work proactively, use their initiative, and demonstrate strong organisational and communication skills. They will support colleagues across the team, uphold confidentiality and data protection standards, and ensure that administrative tasks are completed to a high standard and within required timeframes. This is a crucial role that underpins patient care by ensuring that administrative processes run smoothly, information is accurate and accessible, and staff are supported in delivering high‑quality services. ### Main duties of the job Manage patient enquiries via telephone, email, and face‑to‑face contact, ensuring all queries are handled promptly, professionally, and with sensitivity. Maintain accurate patient records, ensuring all information is entered correctly onto relevant NHS systems . Support appointment and clinic management, including booking, rescheduling, sending reminders, and coordinating with clinical staff to ensure efficient patient flow. Prepare and distribute documentation, such as letters, reports, meeting papers, and clinical correspondence, ensuring accuracy and confidentiality.  Monitor and manage shared inboxes, ensuring all incoming communication is actioned within agreed timescales. Act as a key point of contact for internal and external stakeholders, providing clear and professional communication. Support data collection and reporting, including updating spreadsheets, running system reports, and assisting with audits. Coordinate meetings, including scheduling, preparing agendas, taking minutes, and following up on actions.  Maintain office systems, such as filing, stock control, ordering supplies, and ensuring equipment is functioning. Work collaboratively with the wider administrative team, providing cover and support during periods of absence or high demand. Ensure compliance with NHS policies, including confidentiality, data protection, safeguarding, and health and safety. ### Detailed job description and main responsibilities For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) ## Job Details The Senior Administrator plays a vital role in supporting the smooth and efficient running of the service. Working as part of a busy administrative team, the postholder will provide high‑quality, patient‑focused administrative support to ensure the delivery of safe, effective, and well‑coordinated care. The role involves managing a wide range of administrative duties, including handling patient enquiries, maintaining accurate records, supporting appointment and referral processes, and ensuring timely communication between clinical teams, patients, and external partners. The Senior Administrator will act as a key point of contact within the department, helping to coordinate daily workflows and contributing to the overall efficiency of the service. The postholder will be expected to work proactively, use their initiative, and demonstrate strong organisational and communication skills. They will support colleagues across the team, uphold confidentiality and data protection standards, and ensure that administrative tasks are completed to a high standard and within required timeframes. This is a crucial role that underpins patient care by ensuring that administrative processes run smoothly, information is accurate and accessible, and staff are supported in delivering high‑quality services. ## Job Description Manage patient enquiries via telephone, email, and face‑to‑face contact, ensuring all queries are handled promptly, professionally, and with sensitivity. Maintain accurate patient records, ensuring all information is entered correctly onto relevant NHS systems . Support appointment and clinic management, including booking, rescheduling, sending reminders, and coordinating with clinical staff to ensure efficient patient flow. Prepare and distribute documentation, such as letters, reports, meeting papers, and clinical correspondence, ensuring accuracy and confidentiality. Monitor and manage shared inboxes, ensuring all incoming communication is actioned within agreed timescales. Act as a key point of contact for internal and external stakeholders, providing clear and professional communication. Support data collection and reporting, including updating spreadsheets, running system reports, and assisting with audits. Coordinate meetings, including scheduling, preparing agendas, taking minutes, and following up on actions. Maintain office systems, such as filing, stock control, ordering supplies, and ensuring equipment is functioning. Work collaboratively with the wider administrative team, providing cover and support during periods of absence or high demand. Ensure compliance with NHS policies, including confidentiality, data protection, safeguarding, and health and safety. ## Responsibilities For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) ## Person Specification ### Essential **Essential** - At least 2 years administrative experience - Experience of Microsoft Office Package - Audio Typing Experience - Good command of written English - Knowledge and Understanding of information Governance and Date Protection - Good general level of education - 5 GCSE's including Maths and English **Desirable** - Business / Administration NVQ level 3 or equivalent experience - Minute taking and attending meetings - Senior Administration experience - Working knowledge of medical terminology ## Documents - [applicant guide (pdf, 313.5kb)](https://www.healthjobsuk.com/documents?edoc=1260) - [job description (pdf, 776.3kb)](https://www.healthjobsuk.com/documents?vdoc=10340825) - [equality statement (pdf, 572.5kb)](https://www.healthjobsuk.com/documents?edoc=2416) - [person specification (pdf, 776.3kb)](https://www.healthjobsuk.com/documents?vdoc=10340835) - [everyday behaviours guide (pdf, 159.9kb)](https://www.healthjobsuk.com/documents?edoc=2415) - [information for applicants (pdf, 431.5kb)](https://www.healthjobsuk.com/documents?edoc=1709) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.