# Band 3 Patient Services Administrator > NHS job listing from Job Clerk for Birmingham Community Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-patient-services-administrator/f6e78101-a39f-45c8-9dc4-b3d0fc883bf3 - **Markdown:** https://www.jobclerk.com/job/band-3-patient-services-administrator/f6e78101-a39f-45c8-9dc4-b3d0fc883bf3.md ## Summary - **Status:** Live - **Employer:** Birmingham Community Healthcare NHS Foundation Trust - **Town:** Birmingham - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum (pro rata) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Sunday 08.00 - 20.00. May have to cover evening reception. Current core hours are Wednesday - Friday 08:30 - 16:45) - **Closing date:** 2026-06-19T23:59:00.000Z - **Posted:** 2026-06-04T23:03:11.734Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Birmingham_Community_Healthcare_NHS_Foundation_Trust/Dental_Community/Dental_Community-v7968880 - **Application URL:** https://apps.trac.jobs/job-advert/7968880?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bhamcommunity.nhs.uk ## Job Content ### Job overview This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. **Previous applicants need not apply** Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working  at Birmingham Dental Hospital. The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues. ### Main duties of the job To be the first point of contact for Birmingham based Dental clinics. To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients. The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries. This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups and Locations as and when required. ### Detailed job description and main responsibilities For further details on the main responsibilities, please see the attached job description and person specification. ## Job Details This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. **Previous applicants need not apply** Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at Birmingham Dental Hospital. The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues. ## Job Description To be the first point of contact for Birmingham based Dental clinics. To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients. The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries. This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups and Locations as and when required. ## Responsibilities For further details on the main responsibilities, please see the attached job description and person specification. ## Person Specification ### Experience **Essential** - Previous administrative experience. - Previous experience of working with the general public. - Experience of working with a wide range of professionals ### Qualifications **Essential** - GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience - RSA 2 or equivalent experience in typing or word processing. - Level 3 NVQ in Business Administration or equivalent administrative experience. ### Skills/Knowledge **Essential** - Excellent communication and organisational skills - Excellent keyboard skills - Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel - Ability to work as a member of a team. - Ability to use own initiative and prioritise workload in a methodical approach to work. - Outstanding Customer Service Skills - Ability to suggest and implement new procedures. - Ability to follow tasks through to completion. - Ability to work under pressure. **Desirable** - Knowledge of information systems i.e. PAS, RiO ### Personal Qualities **Essential** - Able to work on own initiative and be self-motivated ### Other job requirements **Essential** - Ability to travel between clinics to cover when required. ## Documents - [jd & ps (pdf, 419.0kb)](https://www.healthjobsuk.com/documents?vdoc=10250721) - [bchc local benefits (pdf, 99.6kb)](https://www.healthjobsuk.com/documents?edoc=2722) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.