# Band 3 NDP Administrator > NHS job listing from Job Clerk for Birmingham Community Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-ndp-administrator/d81ce9a6-bc0e-46df-9319-f3636c55385f - **Markdown:** https://www.jobclerk.com/job/band-3-ndp-administrator/d81ce9a6-bc0e-46df-9319-f3636c55385f.md ## Summary - **Status:** Live - **Employer:** Birmingham Community Healthcare NHS Foundation Trust - **Town:** Birmingham - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-07-17T23:59:00.000Z - **Posted:** 2026-07-03T08:43:07.645Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Birmingham_Community_Healthcare_NHS_Foundation_Trust/NDP_Administration/NDP_Administration-v8055211 - **Application URL:** https://apps.trac.jobs/job-advert/8055211?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bhamcommunity.nhs.uk ## Job Content ### Job overview This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Provision of a comprehensive secretarial and administrative service for the NDP Service. Liaising with Parents/Carers. To work collaboratively with other admin team members.  All patient records on RIO to be maintained and updated accurately. Help support the setup of appropriate activity and distribution of work to the NDP clinical team. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality is maintained at all times. Providing day to day support to the NDP clinical team. ### Main duties of the job Receive telephone calls from parents/carers and schools, ensuring the team,  has relevant up-to-date notes. Responding to all emails through the generic email (net) account and taking appropriate action as required. Making and receiving telephone calls, both internally and externally, ensuring all messages are taken and relayed accurately to the appropriate member of the Team.  Using own judgement to resolve problems arising. Dealing appropriately with frustrated/angry parents/carers that are still waiting to be seen by the service. Signposting parents/carers where they can seek further support and give suitable nonclinical advice. Help investigate and resolve any potential complaints that arise with PALS. ### Detailed job description and main responsibilities For further details on the main responsibilities, please see the attached job description and person specification. ## Job Details This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Provision of a comprehensive secretarial and administrative service for the NDP Service. Liaising with Parents/Carers. To work collaboratively with other admin team members. All patient records on RIO to be maintained and updated accurately. Help support the setup of appropriate activity and distribution of work to the NDP clinical team. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality is maintained at all times. Providing day to day support to the NDP clinical team. ## Job Description Receive telephone calls from parents/carers and schools, ensuring the team, has relevant up-to-date notes. Responding to all emails through the generic email (net) account and taking appropriate action as required. Making and receiving telephone calls, both internally and externally, ensuring all messages are taken and relayed accurately to the appropriate member of the Team. Using own judgement to resolve problems arising. Dealing appropriately with frustrated/angry parents/carers that are still waiting to be seen by the service. Signposting parents/carers where they can seek further support and give suitable nonclinical advice. Help investigate and resolve any potential complaints that arise with PALS. ## Responsibilities For further details on the main responsibilities, please see the attached job description and person specification. ## Person Specification ### Experience **Essential** - General Secretarial experience. **Desirable** - Experience in a clinical setting. - Experience of working within a team - Experience of using an audio transcription system, preferably digital dictation. ### Qualifications **Essential** - 5 or more GCSE/O levels to include English and Maths or equivalent - ‘A’ Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent **Desirable** - Advanced keyboard skills/RSAIII or OCR equivalent/Advanced ECDL or equivalent demonstrable experience. - Certificate in Medical Terminology Level 2 or Level 3 ### Skills/Knowledge **Essential** - Knowledge of Microsoft and database software packages - A knowledge of Medical Terminology - Internet – email - Office procedures - Filing systems - Ability to take notes at meetings - Ability to supervise temporary and junior members of staff ### Personal Qualities **Essential** - Must be able to observe confidentiality at all times. ### Other Job Requirements **Essential** - To act responsibly and professionally at all times - Ability to travel between bases as required. ## Documents - [bchc local benefits (pdf, 99.6kb)](https://www.healthjobsuk.com/documents?edoc=2722) - [band 3 administrator adhd and asd jd (pdf, 228.2kb)](https://www.healthjobsuk.com/documents?vdoc=10344987) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.