# Band 3 ICT Support Assistant > NHS job listing from Job Clerk for Birmingham and Solihull Mental Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-ict-support-assistant/64f6eb03-87b2-4885-aad4-0bd298f42fcb - **Markdown:** https://www.jobclerk.com/job/band-3-ict-support-assistant/64f6eb03-87b2-4885-aad4-0bd298f42fcb.md ## Summary - **Status:** Live - **Employer:** Birmingham and Solihull Mental Health NHS Foundation Trust - **Town:** Birmingham - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata - **Contract type:** 6 months (Fixed Term) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-06-08T00:02:02.683Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Birmingham_Solihull_Mental_Health_NHS_Foundation_Trust/ICT/ICT-v8058301 - **Application URL:** https://apps.trac.jobs/job-advert/8058301?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bsmhft.nhs.uk ## Job Content ### Job overview At BSMHFT we are seen as one of leading NHS organisations for innovative solutions designed, deployed and successfully adopted in operational areas. The Trust was selected as one of the handful GDEs in the country. With digital becoming a critical dependency in Healthcare, availability of our services is essential.  The skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, first and second line support, field engineers, trainers, application developers, specialist application support and a dedicated administrative team. ### Main duties of the job We are looking for an enthusiastic  ICT Support Assistant to join our Service Delivery team in a fixed term position for 6 months to support the our equipment refresh project. The role includes the installation of end user hardware and software for the implementation of ICT systems as part of the regular refresh programme. The role will also require the timely update of technical and asset documentation used within the team. You must have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical Services, at all levels. You also must have experience in the use and maintenance of Microsoft Active Directory, knowledge of ICT including  hardware and Microsoft Office packages. You will work under the supervision with in a number of ICT teams. ### Detailed job description and main responsibilities For further information about the main responsibilities please view the attached job description and person specification. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. ## Job Details At BSMHFT we are seen as one of leading NHS organisations for innovative solutions designed, deployed and successfully adopted in operational areas. The Trust was selected as one of the handful GDEs in the country. With digital becoming a critical dependency in Healthcare, availability of our services is essential. The skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, first and second line support, field engineers, trainers, application developers, specialist application support and a dedicated administrative team. ## Job Description We are looking for an enthusiastic ICT Support Assistant to join our Service Delivery team in a fixed term position for 6 months to support the our equipment refresh project. The role includes the installation of end user hardware and software for the implementation of ICT systems as part of the regular refresh programme. The role will also require the timely update of technical and asset documentation used within the team. You must have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical Services, at all levels. You also must have experience in the use and maintenance of Microsoft Active Directory, knowledge of ICT including hardware and Microsoft Office packages. You will work under the supervision with in a number of ICT teams. ## Responsibilities For further information about the main responsibilities please view the attached job description and person specification. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. ## Person Specification ### Knowledge **Essential** - Excellent up to date knowledge of PC hardware - Excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products - Excellent ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues **Desirable** - Previous experience of a helpdesk or customer oriented environment including taking, logging and attending calls. ### Training & Qualifications **Essential** - Maths and English to GCSE grade ‘C’ or equivalent **Desirable** - Industry standard qualifications in ICT ## Documents - [applicant guide (pdf, 313.5kb)](https://www.healthjobsuk.com/documents?edoc=1260) - [job description (pdf, 264.6kb)](https://www.healthjobsuk.com/documents?vdoc=10348357) - [equality statement (pdf, 572.5kb)](https://www.healthjobsuk.com/documents?edoc=2416) - [person specification (pdf, 136.6kb)](https://www.healthjobsuk.com/documents?vdoc=10348358) - [everyday behaviours guide (pdf, 159.9kb)](https://www.healthjobsuk.com/documents?edoc=2415) - [information for applicants (pdf, 431.5kb)](https://www.healthjobsuk.com/documents?edoc=1709) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.