# Band 3 - Dialysis and Outpatient Administrator > NHS job listing from Job Clerk for Royal Free London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-dialysis-and-outpatient-administrator/fcb66a5b-ad34-4365-9bd8-7c5c07a7f185 - **Markdown:** https://www.jobclerk.com/job/band-3-dialysis-and-outpatient-administrator/fcb66a5b-ad34-4365-9bd8-7c5c07a7f185.md ## Summary - **Status:** Live - **Employer:** Royal Free London NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £31,554 - £33,270 per annum inclusive of HCAS pro-rata - **Contract type:** Fixed term: 12 months (On site only 0730 - 2000 (30min break unpaid)) - **Employment type:** Full time - 37.5 hours per week (0730-2000 Base site St Pancras Kidney Care Centre, Mary Rankin) - **Closing date:** 2026-07-22T23:59:00.000Z - **Posted:** 2026-07-08T08:33:20.974Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Royal_Free_London_NHS_Foundation_Trust/Renal_admin/Renal_admin-v8139389 - **Application URL:** https://apps.trac.jobs/job-advert/8139389?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalfree.nhs.uk ## Job Content ### Job overview This is a 12-month fixed-term opportunity for a Band 3 Dialysis & Outpatient Administrator supporting North Central London (NCL) renal satellite units. The role is essential to the smooth running of dialysis services across multiple sites, with a focus on administrative coordination and patient-facing logistics. The role requires onsite presence  between 07:30 and 20:00. The successful candidate will be responsible for a range of key tasks, including booking patient transport and coordinating haemodialysis clinic appointments for patients recently discharged from inpatient care. The successful candidate will also manage e-courier bookings for emergency blood samples, monitor and record transport-related incidents, and support outpatient clinic reconciliation. The role involves cross-covering other dialysis sites and escalating maintenance or logistical issues to management team when appropriate. This post demands a high level of organisation, flexibility, and attention to detail, particularly given the extended operating hours of the units (07:00 to 01:00). The administrator will play a vital role in ensuring patients receive timely care and that operational processes run efficiently across all locations. Base site: St Pancras Kidney and Diabetes Centre Cross cover: Tottenham Hale, Edgware and Barnet dialysis units ### Main duties of the job The Dialysis & Outpatient Administrator is responsible for providing a front-line reception service to the unit/centre and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre’s multi-disciplinary team, patients, relatives and their carers. Our department is looking for  administrative members to join the team. The individual will be placed within one of our four off-site dialysis units. Our satellite locations are: Tottenham Hale Kidney  & Diabetes Centre St Pancras Kidney Care Centre Edgware Kidney Care Centre and Barnet Renal Dialysis Unit If you are energetic, methodical, flexible, reliable, computer literate, proactive, able to cope with new challenging priorities and preferably with some NHS experience then we would like to hear from you. The dialysis units are open Monday to Saturday from 0700am - 0100am Admin working hours between 0730am-2000 Monday to Friday 37.5hrs full time only Onsite post only ### Detailed job description and main responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. ## Person Specification ### Others **Essential** - Need to be flexible to travel and work at any of the Royal Free site ### Experience **Essential** - Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar ### Skills and aptitudes **Essential** - Excellent customer care skills, including ability to use judgement, tact & diplomacy - Excellent telephone manner - Excellent communication skills, both written and spoken - Experience of team working - Knowledge of patient confidentiality and the Data Protection Act **Desirable** - Ability to successfully manage and resolve difficult situations - Effective interpersonal skills, to liase and negotiate with people/staff at all levels - A high degree of accuracy and attention to detail - Good IT skills, including proficiency in the use of windows based applications - Excellent organisational skills - Experience of record keeping - Experience of prioritising own workload in a highly pressured working environmen - Experience of using own initiative to help solve a problem or improve a service ### Royal Free World Class Values **Essential** - Demonstrable ability to meet the Trust Values ### Personal Qualities & attributes **Essential** - Flexible and adaptable - Punctual **Desirable** - Self-motivated and solution focussed ### Education & professional Qualifications **Essential** - Good general education, including GCSE English grade “C” or above, or equivalent NVQ level 2 in Customer Care ## Documents - [fr (pdf, 144.6kb)](https://www.healthjobsuk.com/documents?vdoc=10437865) - [dialysis and outpatients ps (pdf, 243.7kb)](https://www.healthjobsuk.com/documents?vdoc=10437864) - [band 3 dialysis & outpatient jd (pdf, 504.3kb)](https://www.healthjobsuk.com/documents?vdoc=10437863) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.