Band 3 Clinical Support Administrator

Job summary

We are looking for an enthusiastic and experienced Administrator to work as part of our administration team that provides a comprehensive administrative support service for Therapy outpatient services. This is a very busy and demanding role, and duties will include waiting list management, new appointments processes, providing cover for our frontline clinic reception and assessment clinics and supporting digital dictation.

Applicants should be computer literate and have experience of using Oceano or other patient administration systems, together with a good level of education e.g. NVQ 3 in admin or working towards NVQ 3, or equivalent. Together with good communication skills, and the ability to work in a very busy and often pressurised environment, dealing with patient queries, telephone enquiries, and with other NHS professionals and agencies, in ensuring the patient's overall experience is of the best in care. In return we can offer you a challenging role with the opportunity to make a valuable contribution in the delivery of a patient focused service.

Main duties of the job

Registering referrals, waiting list management with PIFU & PBWL. DRDR booking appointments & dealing with telephone queries.

Job responsibilities

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.