# Band 3 Clinical Services Administrator - Bristol > NHS job listing from Job Clerk for Avon and Wiltshire Mental Health Trust Partnership NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-clinical-services-administrator-bristol/d82c2306-8ab3-4638-b9a2-41774444815d - **Markdown:** https://www.jobclerk.com/job/band-3-clinical-services-administrator-bristol/d82c2306-8ab3-4638-b9a2-41774444815d.md ## Summary - **Status:** Live - **Employer:** Avon and Wiltshire Mental Health Trust Partnership NHS Trust - **Location:** Bath NHS House - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - **Closing date:** 2026-10-05T22:59:00.000Z - **Posted:** 2026-09-21T11:51:28.695Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Somerset/Bristol/Avon_Wiltshire_Mental_Health_Partnership_NHS_Trust/Administrative_serevices/Administrative_serevices-v8203036 - **Application URL:** https://apps.trac.jobs/job-advert/8203036?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.awp.nhs.uk ## Job Content ### Job overview We are looking for a highly motivated and enthusiastic person to support the team manager both in the running of an exciting specialist team and the development of this team across Bristol, North Somerset and South Gloucestershire. The post holder will provide a comprehensive administrative service to the teams. You should have excellent interpersonal skills, a good telephone manner, WP/IT skills and the ability to work both on your own and as part of a team. In addition, you should have relevant office experience, a sound knowledge of Microsoft Word processing, good knowledge of databases and a working knowledge of RiO The post-holder will contribute to the collation of audit information and will have a proven track record of being able to produce high quality work within tight timescales Experience of working in a similar role and an awareness of autism spectrum conditions would be desirable. Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post. ### Main duties of the job Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and empathy, where there may be barriers to understanding and/or communication. Provide and receive information, including dealing with enquiries from external agencies and the public. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for team meetings etc. To be able to manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings etc. Escalating issues to the Lead Clinical Services Administrator as appropriate. Type correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the RiO system. Ensure that all mandatory training courses are up to date. ### Detailed job description and main responsibilities To provide comprehensive administration and secretarial support to a multidisciplinary team. This will include being the first point of contact for the team, and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls. The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Essential **Essential** - RSA 3 word processing (or equivalent level of expertise) - NVQ3/QCF in administration or equivalent level of knowledge and experience - Excellent IT skills - Experience of working as part of a team - Examples of good communication skills **Desirable** - Experience of working in a similar role - Experience of autism ## Documents - [b3 advert (pdf, 96.6kb)](https://www.healthjobsuk.com/documents?vdoc=10509306) - [job description (pdf, 599.8kb)](https://www.healthjobsuk.com/documents?vdoc=10630031) - [b3 person specification (pdf, 24.5kb)](https://www.healthjobsuk.com/documents?vdoc=10509305) - [financial support & discounts (pdf, 919.6kb)](https://www.healthjobsuk.com/documents?edoc=2794) - [value of the nhs pension scheme (pdf, 279.0kb)](https://www.healthjobsuk.com/documents?edoc=2795) - [inclusive top 50 uk employers list (pdf, 78.9kb)](https://www.healthjobsuk.com/documents?edoc=2439) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.