# Band 3 Clinical Services Administrator - Bristol > NHS job listing from Job Clerk for Avon and Wiltshire Mental Health Trust Partnership NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-clinical-services-administrator-bristol/086780b5-60d1-4881-931b-537e0bf7c7c5 - **Markdown:** https://www.jobclerk.com/job/band-3-clinical-services-administrator-bristol/086780b5-60d1-4881-931b-537e0bf7c7c5.md ## Summary - **Status:** Live - **Employer:** Avon and Wiltshire Mental Health Trust Partnership NHS Trust - **Location:** Blackberry Hill Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Salary:** £25760.00 to £27476.00 - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-08T22:59:00.000Z - **Posted:** 2026-08-25T09:57:49.910Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8230576 - **Application URL:** https://apps.trac.jobs/job-advert/8230576?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.awp.nhs.uk ## Job Content ### Job overview Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service. This varied and interesting role provides administrative support to the ward team. You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider ward admin team. Good communication and organisational skills are vital. Service user care is at the heart of our work so empathy and compassion goes without saying. Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages. Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post. ### Main duties of the job To provide comprehensive administration support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team. This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls You will need to be flexible and reactive to the current requests and demands. You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme. ### Detailed job description and main responsibilities Utilise written and verbal communication skills to connect with a wide range of people Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner Arrange meetings and appointments for members of the team Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system For a comprehensive list of duties please see the attached Job Description. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Good IT Skills – competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent - Experience of administrative systems and office procedures. ### Experience **Essential** - Experience of working within a team. **Desirable** - Experience of coping with behaviour which may be challenging at times - Experience of administration in a clinical setting. - Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent. ### Qualifications **Essential** - NVQ 3 in Business Administration or similar relevant qualification or Equivalent competence acquired by experience and willingness to undertake NVQ 3 Business Administration qualification under the Trust Apprenticeship Scheme ## Documents - [job description (pdf, 598.5kb)](https://www.healthjobsuk.com/documents?vdoc=10562330) - [financial support & discounts (pdf, 919.6kb)](https://www.healthjobsuk.com/documents?edoc=2794) - [value of the nhs pension scheme (pdf, 279.0kb)](https://www.healthjobsuk.com/documents?edoc=2795) - [inclusive top 50 uk employers list (pdf, 78.9kb)](https://www.healthjobsuk.com/documents?edoc=2439) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.