# Band 3 Administrator/Co-ordinator Ophthalmology > NHS job listing from Job Clerk for University Hospitals Birmingham NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-administratorco-ordinator-ophthalmology/8387b6a3-4fb4-4460-a611-3cee4ba076c7 - **Markdown:** https://www.jobclerk.com/job/band-3-administratorco-ordinator-ophthalmology/8387b6a3-4fb4-4460-a611-3cee4ba076c7.md ## Summary - **Status:** Live - **Employer:** University Hospitals Birmingham NHS Foundation Trust - **Town:** Birmingham - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 to £27,476 a year - **Contract type:** Fixed-Term - **Employment type:** Full-time, Flexible working - **Closing date:** 2026-07-10T23:59:00.000Z - **Posted:** 2026-07-03T09:14:07.360Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C0020-26-0984?employerCode=C0020 - **Application URL:** https://uhb.tal.net/vx/candidate/apply/15316?instant=apply - **Employer website:** https://www.uhb.nhs.uk ## Job Content ### Job summary We currently have 1 post available at Queen Elizabeth Hospital fixed term 6 months. An opportunity has arisen to join the busy team at Queen Elizabeth Hospital. The duty of this post is to work as part of a team providing comprehensive administrative support for clinical services. The post holder will work in conjunction with colleagues, service users and internal/ external stakeholders. The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service. We are looking for an enthusiastic, committed, motivated person with excellent communication skills. ### Main duties of the job Liaise with staff and service users and external agencies to provide a point of contact for service users. Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary. Create documents / spreadsheets / reports as required using IT Systems To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work. Booking clinics, monitoring waiting list, effectively utilizing systems PBWL processes, raising capacity issues with line manager/consultants, validating OPWL in line with RTT Policies. Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales. Ensure all letters and all information sent out are clear, accurate and informative. Participate in the induction and training of all new members of staff. Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role ### About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role. ### Details - Date posted: 03 July 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,760 to £27,476 a year - Contract: Fixed term - Duration: 6 months - Working pattern: Full-time, Flexible working - Reference number: 15316 - Job locations: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom ### Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* ## Job Details We currently have 1 post available at Queen Elizabeth Hospital fixed term 6 months. An opportunity has arisen to join the busy team at Queen Elizabeth Hospital. The duty of this post is to work as part of a team providing comprehensive administrative support for clinical services. The post holder will work in conjunction with colleagues, service users and internal/ external stakeholders. The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service. We are looking for an enthusiastic, committed, motivated person with excellent communication skills. ## Job Description Liaise with staff and service users and external agencies to provide a point of contact for service users. Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary. Create documents / spreadsheets / reports as required using IT Systems To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work. Booking clinics, monitoring waiting list, effectively utilizing systems PBWL processes, raising capacity issues with line manager/consultants, validating OPWL in line with RTT Policies. Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales. Ensure all letters and all information sent out are clear, accurate and informative. Participate in the induction and training of all new members of staff. Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role ## Responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* ## Person Specification ### Experience **Essential** - *Experience working with the public and delivering high quality customer service. - *Experience using Microsoft Office applications (Word, Excel, Outlook). - *Experience using IT systems for data entry and information retrieval. - *Experience working in a busy, fast paced environment. - *Understanding of confidentiality, data protection and information governance requirements. ### Qualifications **Essential** - *Good general education, including GCSE English and Maths (Grade A--C / 9--4). - *NVQ Level 3 in Business Administration or equivalent administrative experience. **Desirable** - *IT qualification such as ECDL. - *RSA Level 3 typing or equivalent experience within administrative environment. ### Additional Criteria **Essential** - *Previous experience working in an administrative role, preferably within a health or care setting. - *Ability to maintain confidentiality and handle sensitive patient or service related information appropriately. - *Experience of coordinating meetings, clinics, or service activities. - *Experience of diary management or appointment scheduling. - *Ability to plan, prioritise, and manage own workload to meet deadlines and service requirements. - *Ability to meet the travel requirements of the role, including cross site working between Trust locations (e.g. Queen Elizabeth, Heartlands, Good Hope, and Solihull Hospitals). - *Ability to work under pressure and manage competing deadlines while maintaining accuracy and attention to detail. - *Commitment to working to a high professional standard, demonstrating reliability, integrity, and initiative. - *Willingness to learn, develop, and participate in training, appraisal, and personal development opportunities **Desirable** - *Previous NHS administrative experience. - *Experience of using NHS financial or ordering systems, such as iProc (Oracle), SAGE, or other Trust systems. - *Understanding of the importance of patient centred care and the role of clinical administration in supporting patient pathways. ## Documents - [JD PS.pdf (PDF, 467 KB)](document:2979153) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.