# Band 3 Administration Assistant - Bristol > NHS job listing from Job Clerk for Avon and Wiltshire Mental Health Trust Partnership NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-3-administration-assistant-bristol/2e88cf9f-b003-4b17-9e56-0960d39691ab - **Markdown:** https://www.jobclerk.com/job/band-3-administration-assistant-bristol/2e88cf9f-b003-4b17-9e56-0960d39691ab.md ## Summary - **Status:** Live - **Employer:** Avon and Wiltshire Mental Health Trust Partnership NHS Trust - **Town:** Bath - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata - **Contract type:** Fixed term: 12 months (From August 2026 to August 2027) - **Employment type:** Part time - 30 hours per week - **Closing date:** 2026-06-28T23:59:00.000Z - **Posted:** 2026-06-12T15:12:56.075Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Somerset/Bristol/Avon_Wiltshire_Mental_Health_Partnership_NHS_Trust/Administrative_Clerical/Administrative_Clerical-v8081141 - **Application URL:** https://apps.trac.jobs/job-advert/8081141?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.awp.nhs.uk ## Job Content ### Job overview The post holder will provide comprehensive administration and secretarial support to the NBT Mental Health Liaison Team, comprised of both NBT and AWP staff, and the NBT wards & departments who come into contact with the service. This will include NBT medical staff, junior medical staff and the system-wide multi-disciplinary team within the acute hospital setting. The post holder will act as one of the first point of contacts for the team, and will include duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls as needed. Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post. NB: Previous applicants need not apply. ### Main duties of the job We are a highly motivated, flexible and multi-skilled team, so there will be an expectation for the post holder to possess these qualities of a high standard. It will be essential that the administrator possesses excellent working knowledge of all Microsoft Office systems including Word and Excel, and be able to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will also aid in the administration of team meetings, receive and open mail and distribute accordingly, and manage telephone contacts in a supportive and empathetic manner. Our administrative team will also exercise judgement when dealing with enquiries, analyse and resolve non-clinical problems including conflicting diary appointments/schedules and meetings, and escalate to our Lead Administrator and Senior staff where required. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes as required and keep appropriate records. ### Detailed job description and main responsibilities - Input accurate and up to date patient data onto the Rio system. - Ordering of stationary and other necessary items for the team. - Maintain efficient and effective electronic filings systems and extract information when needed. - Copying and scanning. - Planning of own workload to ensure that weekly, monthly, quarterly and annual tasks are met, while shifting priorities in response to the competing demands of daily duties. - Provide non-clinical advice to services in contact with NBT Mental Health Liaison, directing any clinical queries to the appropriate professional/s as required. - Other tasks which are commensurate with the broad purpose and banding of the post. The role also includes liaison with a range of stakeholders, both internal to the organisation and external, including: - Medical Staff. - Multidisciplinary Teams (Community or Inpatient). - Services Users and Carers. - Health and Social Care teams. - Third sector/voluntary agencies. - Community groups and local authority provision. - Other statutory agencies e.g. Police, Ministry of Justice etc. - Providing Secretarial support to named Medical Staff/management team. Please see attached Job Description and Person Specification for further details. ## Job Details The post holder will provide comprehensive administration and secretarial support to the NBT Mental Health Liaison Team, comprised of both NBT and AWP staff, and the NBT wards & departments who come into contact with the service. This will include NBT medical staff, junior medical staff and the system-wide multi-disciplinary team within the acute hospital setting. The post holder will act as one of the first point of contacts for the team, and will include duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls as needed. Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post. NB: Previous applicants need not apply. ## Job Description We are a highly motivated, flexible and multi-skilled team, so there will be an expectation for the post holder to possess these qualities of a high standard. It will be essential that the administrator possesses excellent working knowledge of all Microsoft Office systems including Word and Excel, and be able to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will also aid in the administration of team meetings, receive and open mail and distribute accordingly, and manage telephone contacts in a supportive and empathetic manner. Our administrative team will also exercise judgement when dealing with enquiries, analyse and resolve non-clinical problems including conflicting diary appointments/schedules and meetings, and escalate to our Lead Administrator and Senior staff where required. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes as required and keep appropriate records. ## Responsibilities Input accurate and up to date patient data onto the Rio system. Ordering of stationary and other necessary items for the team. Maintain efficient and effective electronic filings systems and extract information when needed. Copying and scanning. Planning of own workload to ensure that weekly, monthly, quarterly and annual tasks are met, while shifting priorities in response to the competing demands of daily duties. Provide non-clinical advice to services in contact with NBT Mental Health Liaison, directing any clinical queries to the appropriate professional/s as required. Other tasks which are commensurate with the broad purpose and banding of the post. The role also includes liaison with a range of stakeholders, both internal to the organisation and external, including: - Medical Staff. - Multidisciplinary Teams (Community or Inpatient). - Services Users and Carers. - Health and Social Care teams. - Third sector/voluntary agencies. - Community groups and local authority provision. - Other statutory agencies e.g. Police, Ministry of Justice etc. - Providing Secretarial support to named Medical Staff/management team. Please see attached Job Description and Person Specification for further details. ## Person Specification ### Other **Essential** - Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times. **Desirable** - Experience of coping with behaviour which may be challenging at times. ### Skills & Abilities **Essential** - Good IT Skills – competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent Excellent communication skills, both verbal and written Ability to take and convey clear messages Ability to work under some pressure Ability to work without direct supervision Plan and prioritise own workload **Desirable** - Diary management ### Experience & Knowledge **Essential** - Experience of working within a team. Able to organise and maintain a busy office/admin team. Experience of administrative systems and office procedures. Experience of working within the NHS for a minimum of 2 years **Desirable** - Experience of administration in a clinical setting. Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent. Experience of supporting senior staff such as Medical Consultants. ### Education & Qualification **Essential** - NVQ 3 in Business Administration or similar relevant qualification or Equivalent competence acquired by experience and willingness to undertake NVQ 3 Business Administration qualification under the Trust Apprenticeship Scheme ## Documents - [financial support & discounts (pdf, 919.6kb)](https://www.healthjobsuk.com/documents?edoc=2794) - [value of the nhs pension scheme (pdf, 279.0kb)](https://www.healthjobsuk.com/documents?edoc=2795) - [inclusive top 50 uk employers list (pdf, 78.9kb)](https://www.healthjobsuk.com/documents?edoc=2439) - [job description & person specification (pdf, 294.0kb)](https://www.healthjobsuk.com/documents?vdoc=10373314) - [code of conduct for unregistered practitioners (2024) (pdf, 142.4kb)](https://www.healthjobsuk.com/documents?edoc=1104) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.