# Band 2/3 - Healthcare Support Worker, Medical/Surgical Wards > NHS job listing from Job Clerk for West Hertfordshire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-23-healthcare-support-worker-medicalsurgical-wards/d0cdf827-9fd4-4c80-9e2d-f3ef92798cf1 - **Markdown:** https://www.jobclerk.com/job/band-23-healthcare-support-worker-medicalsurgical-wards/d0cdf827-9fd4-4c80-9e2d-f3ef92798cf1.md ## Summary - **Status:** Archived / closed - **Employer:** West Hertfordshire Teaching Hospitals NHS Trust - **Town:** Watford - **Region:** East of England - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 2 - **Salary:** £25,768 - £27,928 pa inc HCA - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2025-12-07T23:59:00.000Z - **Posted:** 2025-11-28T16:53:23.260Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Watford/West_Hertfordshire_Teaching_Hospitals_NHS_Trust/Healthcare_Support_Worker/Healthcare_Support_Worker-v7651558 - **Application URL:** https://apps.trac.jobs/job-advert/7651558?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.westhertshospitals.nhs.uk ## Job Content ### Job overview Are you passionate about providing compassionate, high-quality care? We’re looking for Health Care Support Workers to join our dedicated medical and surgical teams across our hospitals. Whether you're just beginning your journey in healthcare or bringing valuable experience with you, this is a fantastic opportunity to make a real difference in patients' lives. If you’re driven by empathy, dignity, and a commitment to excellent patient care, we’d love to hear from you. You will be required to  work 12.5 hour shifts, covering days, nights and weekends (further details below). As part of the interview process, you will be required to complete a written assessment, and if successful, you will then be allocated an interview slot; both stages will take place during the week commencing 8th December, with interviews scheduled for 12th December. To find out more about the role of a Healthcare Support Worker, please watch the YouTube video below: https://youtu.be/1VmQLPrTNQU Please visit the following website for information about the role of a Healthcare Support Worker: https://www.healthcareers.nhs.uk/explore-roles/healthcare-support-worker/roles-healthcare-support-worker/healthcare-assistant ****** IMPORTANT INFORMATION - PLEASE READ ****** Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role. ### Main duties of the job As a Healthcare Support Worker, you will play a vital role within the nursing team, delivering high-quality care and support to patients and their families. This role requires someone who consistently puts patients at the heart of everything they do, ensuring compassionate, person-centred care every day. You will provide hands-on personal care while actively encouraging and supporting patients to maintain their independence wherever possible. ### Detailed job description and main responsibilities Ward based Healthcare Support Workers: We are recruiting for full time positions covering a 24 hour, 7 day a week shift pattern (rotational shifts, with enhanced pay for weekends and nights). Posts involve working 3 long days/nights per week with 1 week in 4 working a 4 day/night week. Shifts are 12.5 hours long (this includes an hour allocated for breaks). Shifts start at 7:15am - 7:45pm or 7:15pm - 7:45am.  Shifts will cover 7 days per week, days, nights and Bank Holidays. We cannot accommodate set shift patterns, day or night only shifts. If you are unable to commit to the working pattern, as detailed above, we would suggest that you apply to join NHS Professionals. We offer an excellent pension scheme, annual leave allowance and family friendly policies, NHS Staff Discounts and salary sacrifice schemes. You will be required to complete the ‘Care Certificate’ qualification as part of your on-going training. The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. The qualification is made up of the 15 minimum standards that should be covered if you are 'new to care' and will form part of a robust induction programme. Please refer to the attached job description and person specification for a full list of duties and details about the role. Ready for the challenge? We encourage you to submit your application as soon as possible, be sure to tell us why you're interested in becoming a Healthcare Support Worker. Once you’ve gained experience in the role, there are excellent development opportunities available within the Trust. These include fully supported and funded pathways such as the Healthcare Support Worker Apprenticeship and the Nursing Associate Programme. ## Job Details Are you passionate about providing compassionate, high-quality care? We’re looking for Health Care Support Workers to join our dedicated medical and surgical teams across our hospitals. Whether you're just beginning your journey in healthcare or bringing valuable experience with you, this is a fantastic opportunity to make a real difference in patients' lives. If you’re driven by empathy, dignity, and a commitment to excellent patient care, we’d love to hear from you. You will be required to  work 12.5 hour shifts, covering days, nights and weekends (further details below). As part of the interview process, you will be required to complete a written assessment, and if successful, you will then be allocated an interview slot; both stages will take place during the week commencing 8th December, with interviews scheduled for 12th December. To find out more about the role of a Healthcare Support Worker, please watch the YouTube video below: https://youtu.be/1VmQLPrTNQU Please visit the following website for information about the role of a Healthcare Support Worker: https://www.healthcareers.nhs.uk/explore-roles/healthcare-support-worker/roles-healthcare-support-worker/healthcare-assistant ****** IMPORTANT INFORMATION - PLEASE READ ****** Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role. ## Job Description As a Healthcare Support Worker, you will play a vital role within the nursing team, delivering high-quality care and support to patients and their families. This role requires someone who consistently puts patients at the heart of everything they do, ensuring compassionate, person-centred care every day. You will provide hands-on personal care while actively encouraging and supporting patients to maintain their independence wherever possible. ## Responsibilities Ward based Healthcare Support Workers: We are recruiting for full time positions covering a 24 hour, 7 day a week shift pattern (rotational shifts, with enhanced pay for weekends and nights). Posts involve working 3 long days/nights per week with 1 week in 4 working a 4 day/night week. Shifts are 12.5 hours long (this includes an hour allocated for breaks). Shifts start at 7:15am - 7:45pm or 7:15pm - 7:45am.  Shifts will cover 7 days per week, days, nights and Bank Holidays. We cannot accommodate set shift patterns, day or night only shifts. If you are unable to commit to the working pattern, as detailed above, we would suggest that you apply to join NHS Professionals. We offer an excellent pension scheme, annual leave allowance and family friendly policies, NHS Staff Discounts and salary sacrifice schemes. You will be required to complete the ‘Care Certificate’ qualification as part of your on-going training. The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. The qualification is made up of the 15 minimum standards that should be covered if you are 'new to care' and will form part of a robust induction programme. Please refer to the attached job description and person specification for a full list of duties and details about the role. Ready for the challenge? We encourage you to submit your application as soon as possible, be sure to tell us why you're interested in becoming a Healthcare Support Worker. Once you’ve gained experience in the role, there are excellent development opportunities available within the Trust. These include fully supported and funded pathways such as the Healthcare Support Worker Apprenticeship and the Nursing Associate Programme. ## Person Specification ### Knowledge: **Essential** - Understands the role of a Healthcare Assistant. **Desirable** - Previous training in First Aid. - IT skills. ### Experience: **Essential** - Broad general experience. - Team working. **Desirable** - Previous experience in a health setting. ### Education and qualifications: **Essential** - Good general education. - Good standard of written and spoken English. - Willingness to undertake The Care Certificate, Skills for Care & Skills for Health. **Desirable** - Completion of the Care Certificate. - NVQ Level 2 qualification in Health and Social Care or equivalent. - English GCSE A*- C, 4-9 or Functional skills level 2. - Maths GCSE A*-C, 4-9 or Functional skills level 2. ## Documents - [job description band 2 (pdf, 603.8kb)](https://www.healthjobsuk.com/documents?vdoc=9908348) - [job description band 3 (pdf, 609.5kb)](https://www.healthjobsuk.com/documents?vdoc=9908349) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.