# Band 2 Receptionist - Outpatients > NHS job listing from Job Clerk for University Hospitals Birmingham NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-2-receptionist-outpatients/9ff09a8c-449e-47d4-a89a-07a0d2491b09 - **Markdown:** https://www.jobclerk.com/job/band-2-receptionist-outpatients/9ff09a8c-449e-47d4-a89a-07a0d2491b09.md ## Summary - **Status:** Live - **Employer:** University Hospitals Birmingham NHS Foundation Trust - **Location:** Queen Elizabeth Hospital Birmingham - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 2 - **Salary:** £25272.00 to £25272.00 - **Contract type:** Permanent - **Employment type:** Full-time, Part-time, Flexible working - **Closing date:** 2026-09-21T23:59:00.000Z - **Posted:** 2026-09-18T08:51:56.771Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C0020-26-1407 - **Application URL:** https://uhb.tal.net/vx/candidate/apply/15913?instant=apply - **Employer website:** https://www.uhb.nhs.uk ## Job Content ### Job summary An opportunity has arisen for band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics. We are looking for enthusiastic, committed, motivated individuals with excellent communication skills. We have multiple positions available; x2 37.5hrs working Monday to Saturday on a rota basis anywhere between the hours of 7.30am-7.30pm x1 31.5hrs working Monday, Tuesday, Thursday, Friday with rotational Saturday's x1 23hrs working Monday, Tuesday, Wednesday with rotational Saturday's The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles. ### Main duties of the job Working on a reception desk within 12 departments on a rota basis, arriving patients for clinics, checking demographics, preparation of clinic notes, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g filing etc. ### About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role. ### Details - Date posted: 18 September 2026 - Pay scheme: Agenda for change - Band: Band 2 - Salary: £25,272 to £25,272 a year - Contract: Permanent - Working pattern: Full-time, Part-time, Flexible working - Reference number: 304-9019158 - Job locations: Trustwide, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom ### Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* ## Person Specification ### Experience **Essential** - *Experience of dealing with the Public/Customer service experience - *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) - *Experience of using IT systems - *Experience of working in a busy office / customer care environment **Desirable** - *Experience of working in Healthcare ### Qualifications **Essential** - *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 ### Additional Criteria **Essential** - *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion - *Standard keyboard / IT skills - *Good organisation skills and ability to multitask - *Good time management skills - *Ability to deal professionally with enquiries from staff, service users and stakeholders - *Ability to problem solve - *Understand confidentiality and apply the principles in every day working practice - *Ability to pay attention to detail where there are predictable interruptions to the work pattern - *Ability to deal with stressful situations and sensitive issues **Desirable** - *Ability to handle cash ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.