# Band 2 Receptionist - Oleaster Centre

> NHS job listing from Job Clerk for Birmingham and Solihull Mental Health NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/band-2-receptionist-oleaster-centre/3159b72f-a592-41f0-9569-2baab8776284
- **Markdown:** https://www.jobclerk.com/job/band-2-receptionist-oleaster-centre/3159b72f-a592-41f0-9569-2baab8776284.md

## Summary

- **Status:** Live
- **Employer:** Birmingham and Solihull Mental Health NHS Foundation Trust
- **Location:** Little Bromwich Centre
- **Workplace type:** onsite
- **Profession:** Receptionist
- **Grade:** Band 2
- **Salary:** £25,272 per annum, pro rata
- **Contract type:** Permanent: Wednesday to Friday
- **Employment type:** Part time - 24 hours per week (Saturday, Sunday, Monday, Tuesday 2pm to 8pm)
- **Closing date:** 2026-10-11T22:59:00.000Z
- **Posted:** 2026-10-01T11:41:32.995Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Edgbaston/Birmingham_Solihull_Mental_Health_NHS_Foundation_Trust/Receptionist/Receptionist-v8309840
- **Application URL:** https://apps.trac.jobs/job-advert/8309840?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.bsmhft.nhs.uk

## Job Content

### Job overview

We are looking to recruit to our reception team for the Oleaster Centre, (an acute mental health inpatient, urgent and community care hospital) within Birmingham & Solihull Mental Health NHS Trust; working 24hrs per week, with a set shift pattern of Saturday, Sunday, Monday and Tuesday 2pm to 8pm.

The successful applicant will need to demonstrate that they can deliver a high standard of front-line customer service to join us in this varied receptionist role, is able to work on their own initiative, provide a high quality service and can demonstrate effective organisational skills whilst processing enquiries in a confidential and timely manner.

The person specification details all the skills and qualifications for the shortlisting process.

### Main duties of the job

First point of contact for face to face visitors to the Oleaster Centre, the centre has community teams, urgent care teams and inpatient wards; acute inpatients (five wards, 2 acute female and 2 acute male one male PICU), urgent care centre (place of safety and the psychiatric decision unit), community care (two home treatment teams) and the Acute & Urgent Care Management Team are all based within the Hospital which is part of Birmingham & Solihull Mental Health NHS Trust.

Receiving incoming calls and directing as a appropriate, maintaining confidentiality.

### Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Experience

**Essential**

- Reception/Customer Care experience

**Desirable**

- Experience of working in a health care environment
- Call Handling

### Qualifications

**Essential**

- Trained to NVQ or equivalent in related area of practice such as customer care
- GCSE (or equivalent) In English

**Desirable**

- NVQ Level 2 in customer care or equivalent

### Knowledge/Skills

**Essential**

- Understanding of patient confidentiality and data protection
- Accuracy (spelling)

**Desirable**

- Word, excel - micosoft packages

## Documents

- [job description (pdf, 288.6kb)](https://www.healthjobsuk.com/documents?vdoc=10630071)
- [person specification (pdf, 16.6kb)](https://www.healthjobsuk.com/documents?vdoc=10630072)
- [everyday behaviours guide (pdf, 159.9kb)](https://www.healthjobsuk.com/documents?edoc=2415)
- [recruitment fraud and fees notice (pdf, 280.6kb)](https://www.healthjobsuk.com/documents?edoc=3094)
- [artificial intelligence (ai) statement (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=3095)
- [recruitment equality, diversity and inclusion statement (pdf, 288.6kb)](https://www.healthjobsuk.com/documents?edoc=3096)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.