# Band 2 Receptionist - Finch Road > NHS job listing from Job Clerk for Birmingham and Solihull Mental Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-2-receptionist-finch-road/efe14674-445d-4e2e-9191-9089f26c0640 - **Markdown:** https://www.jobclerk.com/job/band-2-receptionist-finch-road/efe14674-445d-4e2e-9191-9089f26c0640.md ## Summary - **Status:** Live - **Employer:** Birmingham and Solihull Mental Health NHS Foundation Trust - **Town:** Birmingham - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Part time - 18.75 hours per week - **Closing date:** 2026-07-07T23:59:00.000Z - **Posted:** 2026-07-01T09:52:18.277Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Birmingham_Solihull_Mental_Health_NHS_Foundation_Trust/Forward_Thinking_Birmingham_part_Children_Young_People_Division/Forward_Thinking_Birmingham_part_Children_Young_People_Division-v8057380 - **Application URL:** https://apps.trac.jobs/job-advert/8057380?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bsmhft.nhs.uk ## Job Content ### Job overview Deal with queries from service users, including GPs, patients and there representatives either face to face or via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query.  Taking accurate written messages and passing more complex queries on to the relevant staff. ### Main duties of the job To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc.   Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.  Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.  Ad-hoc production of notices for the office using appropriate software Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required. To validate patient details and demographics in that any changes to patient details are updated on FTB Database. . ### Detailed job description and main responsibilities For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) ## Job Details Deal with queries from service users, including GPs, patients and there representatives either face to face or via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query. Taking accurate written messages and passing more complex queries on to the relevant staff. ## Job Description To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc. Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking. Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment. Ad-hoc production of notices for the office using appropriate software Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required. To validate patient details and demographics in that any changes to patient details are updated on FTB Database. . ## Responsibilities For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) ## Person Specification ### Essential **Essential** - Experience of working in a busy and demanding office/customer facing environment. Previous experience working within health/public sector - Educated to GCSE or equivalent grades 9-4 - RSA/OCR stage II - NVQ Level 2 in Business Administration or equivalent. - Good command of written English - Working knowledge of MS Office applications, particularly Outlook, Word, Excel, Powerpoint **Desirable** - Understanding of Confidentiality and Data Protection Act - Professional attitude towards patients and their families. Friendly and approachable. - Experience of supporting a multi-disciplinary team. - Ability to adapt easily to unplanned changes in operational requirements - Highly motivated and enthusiastic, reliable and conscientious - Punctual and flexible across hours of work when required ## Documents - [applicant guide (pdf, 313.5kb)](https://www.healthjobsuk.com/documents?edoc=1260) - [job description (pdf, 696.3kb)](https://www.healthjobsuk.com/documents?vdoc=10347357) - [equality statement (pdf, 572.5kb)](https://www.healthjobsuk.com/documents?edoc=2416) - [person specification (pdf, 144.6kb)](https://www.healthjobsuk.com/documents?vdoc=10347358) - [everyday behaviours guide (pdf, 159.9kb)](https://www.healthjobsuk.com/documents?edoc=2415) - [information for applicants (pdf, 431.5kb)](https://www.healthjobsuk.com/documents?edoc=1709) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.