# Band 2 Receptionist / Clerical Officer > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/band-2-receptionist-clerical-officer/1d982b3d-21b8-44ca-98a5-8c4fc2f5cc69 - **Markdown:** https://www.jobclerk.com/job/band-2-receptionist-clerical-officer/1d982b3d-21b8-44ca-98a5-8c4fc2f5cc69.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Location:** Weston General Hospital - **Workplace type:** onsite - **Profession:** Clerical officer - **Salary:** £25272.00 - **Contract type:** Permanent: Sunday and Wednesday shifts. - **Employment type:** Part time - 15.05 hours per week (Working Sunday and Wednesday.) - **Closing date:** 2026-09-30T22:59:00.000Z - **Posted:** 2026-09-16T13:39:36.917Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8299248 - **Application URL:** https://apps.trac.jobs/job-advert/8299248?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy. The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have. Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday. You may be asked to work at one of our other sites across the Trust. ### Main duties of the job Interpersonal and communication skills To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary. To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties. Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate. Planning and coordination To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required. To keep waiting areas tidy and patient information materials up to date. To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process). Attend appropriate meetings as required by the role’s line manager. ### Detailed job description and main responsibilities Key experience you will need to apply for the role: - Previous experience of being an initial point of contact for patients - The ability to communicate effectively both via telephone and in person - Appetite to learn and develop - IT literate. - Previous experience using Careflow or other patient administration system is desirable Full role details can be found in the job description. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Excellent/professional telephone /reception manner - Flexible approach to duties - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Proven good organisational skills - Good IT skills including Microsoft packages - Confidence to handle difficult conversations with patients, relatives and carers - Attention to detail - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work independently and as part of a team ### Qualifications **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths ### Knowledge and Experience **Desirable** - Previous NHS experience - Previous reception experience in a healthcare or public setting - Clerical/administration experience including filing and/or reception ## Documents - [new jd (pdf, 848.5kb)](https://www.healthjobsuk.com/documents?vdoc=10618398) - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.