# Band 2 ED Receptionist

> NHS job listing from Job Clerk for University Hospitals Birmingham NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/band-2-ed-receptionist/e36c6bbb-6da2-47f1-98c9-dd5cb67d89ce
- **Markdown:** https://www.jobclerk.com/job/band-2-ed-receptionist/e36c6bbb-6da2-47f1-98c9-dd5cb67d89ce.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Birmingham NHS Foundation Trust
- **Town:** Birmingham
- **Region:** Midlands
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 to £25,272

                    a year
- **Contract type:** Permanent
- **Employment type:** Part-time, Flexible working
- **Closing date:** 2026-07-24T23:59:00.000Z
- **Posted:** 2026-07-21T08:55:34.570Z
- **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C0020-26-1082?employerCode=C0020
- **Application URL:** https://uhb.tal.net/vx/candidate/apply/15229?instant=apply
- **Employer website:** https://www.uhb.nhs.uk

## Job Content

### Job summary

You are the first point of contact in a busy ED reception area at Good Hope Hospital. You are responsible for booking in patients and ambulances on to the PAS system, taking calls and messages, booking fracture clinic appointments and scanning documents in a timely manner.

We currently have 2 posts available

30 hours - 4 days a week

22.5 hours - 3 days a week

The shift pattern is

Earlies - 07:00am - 15:00pm

Lates - 15:00pm - 23:00pm

Nights - 23:00pm - 07:00am

There is an option of Nights only

This also includes weekends and bank holidays.

### Main duties of the job

First point of contact

Register new patients

Book patients in

Book Ambulances in

Answer telephone

Admissions onto PICS

Scanning documents

Printing labels and wristbands

Deal with general queries

### About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

### Details

- Date posted: 21 July 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 to £25,272 a year
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: 304-1098928
- Job locations: Good Hope Hospital, Rectory Rd, Sutton Coldfield, West Midlands, B75 7RR, United Kingdom

### Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

## Person Specification

### Experience

**Essential**

- *Substantive experience in a customer care environment

**Desirable**

- *Previous NHS employment
- *Reception experience

### Qualifications

**Essential**

- *Good level of Education
- *GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience

### Additional Criteria

**Essential**

- *Communicate sensitively and effectively
- *Excellent face to face verbal communication skills
- *Demonstrate negotiating skills both with patient/visitors or colleagues of all levels
- *Excellent telephone skills/manner
- *Ability to remain impartial and maintain confidentiality
- *Methodical and accurate
- *Team working and working on own initiative
- *Good working knowledge of computerised systems
- *Good general keyboards Skills
- *Ability to manage workload
- *Ability to work in a pressurised and busy environment
- *Punctual and Reliable
- *Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation
- *Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident escalating the issue to Senior Nurse Co-ordinator, Security and/or Police

## Documents

- [JD PS.pdf (PDF, 423 KB)](document:2997153)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
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