# Audiology Support Worker / Admin Assistant Hearing Implant Programme > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/audiology-support-worker-admin-assistant-hearing-implant-programme/0590a39d-6a5d-4f5c-ab58-d4622f11cafb - **Markdown:** https://www.jobclerk.com/job/audiology-support-worker-admin-assistant-hearing-implant-programme/0590a39d-6a5d-4f5c-ab58-d4622f11cafb.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week - **Closing date:** 2026-07-03T23:59:00.000Z - **Posted:** 2026-06-15T23:02:53.083Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Audiology_Support_Worker_Administrative_Assistant_Hearing_Implant_Programme/Audiology_Support_Worker_Administrative_Assistant_Hearing_Implant_Programme-v8081425 - **Application URL:** https://apps.trac.jobs/job-advert/8081425?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen to join the regional West of England Hearing Implant Team,  University Hospital Bristol and Weston Trust. The team is based within St Michael’s Hospital, Bristol. We are a regional specialist service caring for severely hearing impaired adults and children across the South West of England.  We are looking for an enthusiastic  Audiology Support Worker / Administrative Assistant to join our team providing a comprehensive, efficient and effective administrative service and audiology & technical support to patients and team members for the regional West of England Hearing Implant Programme (WEHIP). To liaise with patients and professionals, both within our multi-disciplinary team and from regional hospitals /centres, around the South West. We are a small friendly, supportive and busy team who are passionate about our quality of service. ### Main duties of the job - To provide support to the clinical and administrative staff within the Hearing Implant Team - Manage patient communications via telephone, email and text messages - To act as a point of contact for queries from patients, clinical and non-clinical staff and record all patient contact - Provide information, support and troubleshooting advice to patients - Distribute appropriate information to patients, carers and other professionals according to guidelines and timescales - Reception duties - To send out batteries and spares  and replacement speech processors as requested - Complete and send equipment repair reports to implant manufacturers following protocols - The post holder should be polite and empathetic to the patient’s needs and be able to communicate effectively  with hearing impaired patients - To show a caring, professional approach towards patients, relatives and carers. This may require acting with resilience to deal with difficult situations/conversations - Booking transport, interpreters  and creating face to face and virtual appointments  as necessary. - To work closely with the Administrators, Co-ordinators and other members of the Hearing Implant Programme team to support the smooth running of the programme. - Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate. - Ensure all clerical activity is recorded accurately and timely on Trust's Patient management systems and the specialist Auditbase database ### Detailed job description and main responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ## Job Details An exciting opportunity has arisen to join the regional West of England Hearing Implant Team, University Hospital Bristol and Weston Trust. The team is based within St Michael’s Hospital, Bristol. We are a regional specialist service caring for severely hearing impaired adults and children across the South West of England. We are looking for an enthusiastic Audiology Support Worker / Administrative Assistant to join our team providing a comprehensive, efficient and effective administrative service and audiology & technical support to patients and team members for the regional West of England Hearing Implant Programme (WEHIP). To liaise with patients and professionals, both within our multi-disciplinary team and from regional hospitals /centres, around the South West. We are a small friendly, supportive and busy team who are passionate about our quality of service. ## Job Description To provide support to the clinical and administrative staff within the Hearing Implant Team Manage patient communications via telephone, email and text messages To act as a point of contact for queries from patients, clinical and non-clinical staff and record all patient contact Provide information, support and troubleshooting advice to patients Distribute appropriate information to patients, carers and other professionals according to guidelines and timescales Reception duties To send out batteries and spares and replacement speech processors as requested Complete and send equipment repair reports to implant manufacturers following protocols The post holder should be polite and empathetic to the patient’s needs and be able to communicate effectively with hearing impaired patients To show a caring, professional approach towards patients, relatives and carers. This may require acting with resilience to deal with difficult situations/conversations Booking transport, interpreters and creating face to face and virtual appointments as necessary. To work closely with the Administrators, Co-ordinators and other members of the Hearing Implant Programme team to support the smooth running of the programme. Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate. Ensure all clerical activity is recorded accurately and timely on Trust's Patient management systems and the specialist Auditbase database ## Responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ## Person Specification ### Aptitudes **Essential** - Able to react to issues that arise at short notice efficiently and calmly, using own initiative and judgment as necessary - Attention to detail across all areas of work - To uphold a supportive, helpful enthusiastic team attitude - Upholding Trust’s values: Supportive, Respectful, Innovative, Collaborative - Enthusiasm for learning ### Skills and Abilities **Essential** - Excellent written, oral and interpersonal and communication skills - Ability to work independently, managing own workload - Effective organisational skills and time management - Excellent IT skills including Microsoft, Windows, Excel packages and any other systems required - Effective and polite manner when dealing with people, both face to face and on the phone - Attention to detail **Desirable** - Confidence to handle difficult conversations with patients, relatives and carers ### Knowledge and Experience **Essential** - Clerical/administrative experience including reception - Experience of dealing with the public, both on the telephone and in person **Desirable** - Experience of, or enthusiasm for, working with clients with hearing impairment - Knowledge of data protection act and patient confidentiality - Knowledge of cochlear implants and bone anchored hearing aids - Previous NHS experience other healthcare based support - Experience of using Patient Administration Systems ### Qualifications and Training **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths **Desirable** - Business and Administration Level 3 NVQ or equivalent experience - Health & Social Care level 3 or equivalent experience - A level or equivalent / higher qualification ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) - [band 3 audiology support worker / administrative assistant hearing implant team (pdf, 616.3kb)](https://www.healthjobsuk.com/documents?vdoc=10373613) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.