# Audiology Co-ordinator > NHS job listing from Job Clerk for Hywel Dda University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/audiology-co-ordinator/0f521c25-fdce-483f-a855-f76cf2316a08 - **Markdown:** https://www.jobclerk.com/job/audiology-co-ordinator/0f521c25-fdce-483f-a855-f76cf2316a08.md ## Summary - **Status:** Live - **Employer:** Hywel Dda University Health Board - **Town:** Haverfordwest - **Region:** West Wales - **Country:** Wales - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £26,300 - £27,890 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday) - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-06-01T09:41:31.936Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Carmarthenshire/Haverfordwest/Hywel_Dda_University_Health_Board/Audiology/Audiology-v8020005 - **Application URL:** https://apps.trac.jobs/job-advert/8020005?ShowJobAdvert=&feedid=9002 - **Employer website:** https://hduhb.nhs.wales ## Job Content ### Job overview This post would be an ideal opportunity for somebody looking for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire. You will be responsible for the day-to-day reception and administration of the department and its two outreach sites. Based in the Audiology department you will be required to help and support our patients by answering telephone calls, booking and rescheduling appointments, welcoming patients to the department when they come to see an Audiologist, answering emails and issuing hearing aid batteries and associated consumables. You will be responsible for booking adult Audiology clinics via our bespoke booking system as well as undertaking a variety of general clerical duties to ensure the smooth running of the Audiology department.  You will be expected to support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments. It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.  Experience of working within a healthcare setting would be an advantage as would previous call-centre experience due to the number of calls that the department deals with. ### Main duties of the job To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery. You will be responsible for the day to day running of the Audiology department that includes outreach site, and supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments. To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do. ### Detailed job description and main responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 24/06/2026. ## Job Details This post would be an ideal opportunity for somebody looking for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire. You will be responsible for the day-to-day reception and administration of the department and its two outreach sites. Based in the Audiology department you will be required to help and support our patients by answering telephone calls, booking and rescheduling appointments, welcoming patients to the department when they come to see an Audiologist, answering emails and issuing hearing aid batteries and associated consumables. You will be responsible for booking adult Audiology clinics via our bespoke booking system as well as undertaking a variety of general clerical duties to ensure the smooth running of the Audiology department. You will be expected to support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments. It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Experience of working within a healthcare setting would be an advantage as would previous call-centre experience due to the number of calls that the department deals with. ## Job Description To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery. You will be responsible for the day to day running of the Audiology department that includes outreach site, and supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments. To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do. ## Responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 24/06/2026. ## Person Specification ### Experience **Essential** - Experience of IT packages such as Word, Excel and Outlook - Office / Administrative experience - Demonstrate an understanding of customer care when liaising with the public on the telephone, electronically and/or face-to-face - Ability to communicate effectively and sensitively - Working in a team for a common goal - Evidence of significant administrative experience within a customer focused environment - Experience and understanding of outpatient services and performance indicators - Experience in implementing NHS policies and guidelines relevant to outpatient services **Desirable** - Previous experience working in a healthcare setting specialising in healthcare appointment making. - Previous experience of working as an Audiology Administrator / Receptionist - Willingness to undertake NHS specific IT system training (eg casenote tracking and AuditBase patient management system) - Proven experience of developing administrative processes, analysing information, and report writing ### Language Skills **Desirable** - Welsh Speaker (Level 1) ### Qualifications and Knowledge **Essential** - Good standard of general education - Numeracy and Literacy Skills - Effective oral and written communication skills - Ability to work under supervision and confident to seek advice when appropriate - Good accuracy and attention to detail - Self-motivated, proactive, and innovative - To be able to work to deadlines - Basic computer skills i.e. able to use email and internet to send and retrieve information - Qualified to NVQ Level 3 or equivalent qualification, or experience in a similar role **Desirable** - NVQ level 3 in Business Administration - Evidence of ability to complete tasks effectively ## Documents - [jdps (pdf, 172.6kb)](https://www.healthjobsuk.com/documents?vdoc=10306389) - [oh form (pdf, 648.5kb)](https://www.healthjobsuk.com/documents?vdoc=10306606) - [privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=2373) - [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2383) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.