# Audiology Admin Coordinator

> NHS job listing from Job Clerk for London North West University Healthcare NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/audiology-admin-coordinator/21e292ff-15a8-4d5d-bd81-64d35745716f
- **Markdown:** https://www.jobclerk.com/job/audiology-admin-coordinator/21e292ff-15a8-4d5d-bd81-64d35745716f.md

## Summary

- **Status:** Live
- **Employer:** London North West University Healthcare NHS Trust
- **Location:** Ealing Hospital
- **Workplace type:** onsite
- **Profession:** Administrative coordinator
- **Grade:** Band 3
- **Salary:** £30,630 - £32,346 Inclusive of HCAS pro rata - per annum
- **Contract type:** Fixed term: 12 months (NA)
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-28T22:59:00.000Z
- **Posted:** 2026-09-21T08:30:32.581Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Southall/London_North_West_University_Healthcare_NHS_Trust/Audiology/Audiology-v8308635
- **Application URL:** https://apps.trac.jobs/job-advert/8308635?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.lnwh.nhs.uk

## Job Content

### Job overview

To provide comprehensive administration services to support all functions of the Audiology Department in delivering an effective service and to support patients and patient carers. The post holder will be required to undertake a range of tasks working in a busy department, including effective referral management, accurate data input on the relevant clinical system/s, processing of referrals, uploading and processing of clinical information, the use of electronic call handling systems, validation of patients, completing monthly charging data, the use of the department scripts and procedures and involvement in service improvement projects on an ad hoc basis.

### Main duties of the job

- To answer all telephone calls to the department, taking concise messages and redirecting queries to the appropriate person using available information and initiative.
- Support and manage all patient and service-related queries coming to the department via telephone calls, emails and letters.
- Support and manage patient referrals from other specialist’s services within the trust.
- To scan and email all non-GP referrals to patient access centre in a timely manner.
- To use electronic patient management system (Auditbase) to register, process, check, update patient’s demographics.
- To transfer daily clinician clinic lists from Trust PAS system to Audiology patient management system for all sites.
- To alert the Patient Pathway Coordinator of any gaps in the diary ensuring clinic utilisation is efficient.
- To change/reschedule appointments at short notice due to staff sickness, meeting, training etc.
- To complete monthly validation reports for the service and to arrange appointments as necessary.

*For full details of the main responsibilities and requirements of this role, please refer to the attached Job Description and Person Specification.

### Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Essential

**Essential**

- Good general education including GCSE English
- Experience working in the NHS
- Ability to work as part of a team

**Desirable**

- NVQ Level 3 in Customer service or relevant experience
- Experience working in a customer facing NHS role

### Essential & Desirable

**Essential**

- IT literate with accurate keyboard skills
- Ability to remain calm under pressure
- Ability to prioritise and work to deadlines
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.

**Desirable**

- Knowledge of Audiology electronic patient management system Auditbase.

## Documents

- [heart values (pdf, 158.5kb)](https://www.healthjobsuk.com/documents?edoc=2615)
- [guidance for applying (pdf, 914.7kb)](https://www.healthjobsuk.com/documents?edoc=1549)
- [job description for audiology admin coordinator (pdf, 363.8kb)](https://www.healthjobsuk.com/documents?vdoc=10628693)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.