# Assistant Technical Officer, Dispensary Support > NHS job listing from Job Clerk for University Hospitals Coventry and Warwickshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/assistant-technical-officer-dispensary-support/56b5c6b9-67d0-4374-9160-7167e48f85b8 - **Markdown:** https://www.jobclerk.com/job/assistant-technical-officer-dispensary-support/56b5c6b9-67d0-4374-9160-7167e48f85b8.md ## Summary - **Status:** Live - **Employer:** University Hospitals Coventry and Warwickshire NHS Trust - **Location:** University Hospital - **Workplace type:** onsite - **Profession:** Combined administrative role - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent: Lates, weekends and bank holidays - **Employment type:** Full time - 37.5 hours per week (You will also work some Bank holidays lates and weekends) - **Closing date:** 2026-11-03T23:59:00.000Z - **Posted:** 2026-10-20T09:20:55.216Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/University_Hospitals_Coventry_Warwickshire_NHS_Trust/Pharmacy/Pharmacy-v8378130 - **Application URL:** https://apps.trac.jobs/job-advert/8378130?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhcw.nhs.uk ## Job Content ### Job overview To contribute to the delivery and development of a high quality, comprehensive Trustwide pharmacy distribution service that is reliable, efficient and effective in meeting the needs of all wards, theatres and departments. Please be advised that sponsorship is not eligible for this post. ### Main duties of the job - To effectively monitor workload and manage pharmacy technicians and assistants to respond to demands as required. - To contribute to the design, implementation and evaluation of new and improved pharmacy dispensary services. - To support the workflow within the Dispensary, ensuring work is processed to required deadlines and urgent requests are dealt with promptly. To make appropriate escalations to the Duty Technician if workload reaches designated escalation points. - Monitor turnaround times and workload status using in-house tracking system. - To assist the Duty Technician in the investigation of complaints in accordance with the Trust policies and participate in any corrective action required. ### Detailed job description and main responsibilities - To identify training gaps and work alongside the Training and Education and Pharmacy Operations team to ensure that all pharmacy staff within the dispensary are appropriately trained in all aspects of the service. - To support the Education and Training team in ensuring that pharmacy dispensary staff receive a comprehensive local induction and updates in all areas of the service. - To support the investigation of stock discrepancies liaising with the Operations Team, Medicines Management and Ward Stock Supply Co-ordinator and Procurement Team, assisting in any corrective action if necessary. - To assist in all activities associated with product recalls ensuring stock is removed promptly from all wards, theatres and departments if necessary. - Assist in regularly reviewing errors occurring within the department, with the aim of identifying actions to reduce risk and learning. - Participate and encourage others to ensure good housekeeping is maintained, including supporting the dispensary reception team. - Maintain a safe environment at all times. - Ensure records of work (inpatient orders etc.) are maintained and accurately filed. For further details of the role please see the attached job description. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - - Good verbal and written, communication skills - Ability to work to set procedures - Able to work under pressure and maintain concentration for long periods - Able to plan and manage the work performance of technical and support staff working in stores and distribution areas according to departmental priorities. - Able to act independently, referring to line manager when needed. - Able to set priorities, meet deadlines and manage own time effectively. - Be able to give explanation and reassurance to other healthcare professionals in regard to distribution services - Day to day management of staff - Current IT skills ### Knowledge **Essential** - - Health and safety at work and manual handling - An understanding of the role of the pharmacy department in a hospital - An understanding of confidentiality - A basic understanding of the dispensing process - To have specialist knowledge of stores and distribution systems - To have specialist knowledge of ward stock control - To have specialist knowledge of optimal/productive wards ### Experience **Essential** - - Significant experience of working in hospital pharmacy, including experience at band 3 assistant level. Proven experience of managing staff. - Experience of working in a busy environment - Stock control experience - Experience of liaising with members of pharmacy staff and other healthcare professionals to ensure that ward stock levels are maintained at a safe and appropriate level - Experience of working in a customer facing role - To be able to handle safely and competently - pharmaceutical equipment and medicines used in the dispensing process **Desirable** - - Experience of dispensing in a pharmacy - Experience of staff training ### Qualifications **Essential** - - NVQ Level 2 in Pharmacy Service Skills - or equivalent (or grand parented with the RPSGB) - Literate with a good standard of written and spoken English - Numerate **Desirable** - - GCSEs Maths and English or equivalent - Experience of using CMM Dispensing computer system ### Commitment to Trust Values and Behaviours **Essential** - - Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. - For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) ## Documents - [candidate guide (pdf, 10.3mb)](https://www.healthjobsuk.com/documents?ddoc=2471) - [job description and personal specification (pdf, 456.4kb)](https://www.healthjobsuk.com/documents?vdoc=10708014) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.