# Assistant Support Technician

> NHS job listing from Job Clerk for University Hospital Southampton NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/assistant-support-technician/75024bf8-8d7a-42f8-b8af-9c76236e4904
- **Markdown:** https://www.jobclerk.com/job/assistant-support-technician/75024bf8-8d7a-42f8-b8af-9c76236e4904.md

## Summary

- **Status:** Live
- **Employer:** University Hospital Southampton NHS Foundation Trust
- **Location:** Southampton General Hospital
- **Workplace type:** onsite
- **Profession:** Assistant (discipline unspecified)
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 pa or pa pro rata
- **Contract type:** Permanent
- **Employment type:** Full time, Part time, 37.5 hours per week
- **Closing date:** 2026-09-17T22:59:00.000Z
- **Posted:** 2026-09-03T15:51:37.183Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8272752
- **Application URL:** https://apps.trac.jobs/job-advert/8272752?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhs.nhs.uk

## Job Content

### Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Assistant Support Technician Contract Type: Permanent

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

### Main duties of the job

This is an exciting opportunity to join our team as an Assistant Support Technician. The End User Devices team are UHS Digital's expert hub for desktops, laptops, printers, tablets and many other types of IT hardware. You will be learning how to configure new devices, supporting audits by tracking down devices, and developing your skills as an IT expert.

This role is key to supporting our clinical teams by ensuring they have the correct IT equipment that works at the times it's needed

### Detailed job description and main responsibilities

### In this role, your key responsibilities will include

- Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues. This could include making edits to database records and configuration files, and reporting issues to software development teams.
- Make configuration changes or data corrections within assigned systems as required.
- Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
- Process and resolve user service requests for relevant systems.
- Grant users access to assigned systems, in line with current policies and procedures.

## Person Specification

### Values and behaviours

**Essential**

- Patients First
- Always Improving
- Working Together

### Qualifications, knowledge and experience

**Essential**

- Level 4 NVQ or Diploma or equivalent experience
- Understanding of what it means to deliver good customer service
- Good all-round understanding of information technology
- Proficient MS Office user (up to and including M365)
- Experience with troubleshooting and solving problems
- Knowledge and understanding of the importance of data protection
- Experience of collaborating or working in a team

**Desirable**

- Previous experience as a user of complex digital systems
- Recognised IT qualification
- Knowledge of hospital patient flows
- Relevant experience of database administration / maintenance
- Basic knowledge of SQL
- Basic knowledge of any programming language(s)
- Previous experience of working in an IT Support service

## Documents

- [job description and person specification (pdf, 296.4kb)](https://www.healthjobsuk.com/documents?vdoc=10588165)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.