# Assistant Service Manager > NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/assistant-service-manager/65267002-b5bb-49cc-b0df-6fe1fced2cd1 - **Markdown:** https://www.jobclerk.com/job/assistant-service-manager/65267002-b5bb-49cc-b0df-6fe1fced2cd1.md ## Summary - **Status:** Live - **Employer:** Betsi Cadwaladr University Health Board - **Location:** Glan Clwyd Hospital - **Workplace type:** onsite - **Profession:** Service manager - **Grade:** Band 5 - **Salary:** £32,557 - £39,631 per annum - **Contract type:** Permanent: Monday - Friday - **Employment type:** Full time - 37.5 hours per week (Monday - Friday) - **Closing date:** 2026-09-30T22:59:00.000Z - **Posted:** 2026-09-16T10:50:42.750Z - **Source information URL:** https://www.healthjobsuk.com/job/Rhyl/Betsi_Cadwaladr_University_Health_Board/Medicine/Medicine-v8299774 - **Application URL:** https://apps.trac.jobs/job-advert/8299774?ShowJobAdvert=&feedid=9002 - **Employer website:** https://bcuhb.nhs.wales ## Job Content ### Job overview An exciting opportunity has arisen for an Assistant Service Manager within the Medicine directorate at Ysbyty Glan Clwyd. Working closely with the Site Specialty Managers, the successful candidate will be responsible for the day-to-day operational management of clerical and administrative services across a range of medical specialties, ensuring the delivery of efficient, high-quality support services. This is a varied and fast-paced role requiring proven experience in staff management, including supervision, performance management, and staff development, alongside strong operational management skills and the ability to manage competing priorities effectively. The directorate of Medicine includes Gastroenterology, Renal, Respiratory, Cardiology, Care of the Elderly, Rheumatology, Diabetes, Neurology, and Medical Wards, offering an exciting opportunity to work across a diverse range of services. ### Main duties of the job We are looking for a motivated and organised individual with excellent communication skills, a proactive approach to problem-solving, and a passion for delivering high-quality administrative services in a healthcare setting. The successful candidate will be responsible for the operational management of clerical teams across the directorate, providing leadership, support and guidance to staff while ensuring services are delivered efficiently and in line with organisational objectives. The role will involve managing staffing resources, monitoring performance, supporting service improvements, and working collaboratively with clinical and managerial colleagues. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ### Applicant requirements Welsh language skills are desirable ## Person Specification ### Other **Essential** - Ability to work on own initiative but also work as part of a team - Ability to work in a busy environment and cope under pressure - Able to work flexibly. **Desirable** - Ability to demonstrate the desire to pursue a progressive management career in the NHS ### Values **Essential** - Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment ### Experience **Essential** - Extensive experience of staff management - Previous experience of managing financial resources - Knowledge of waiting list management - Experience of handling complex/sensitive complaint or situations/ issues - Able to communicate with all levels of staff representatives and managers in a clear and confident manner - Sound knowledge of IT system **Desirable** - Previous NHS experience - Experience of project work - Management of databases ### Qualifications **Essential** - Good standard of general / higher education (Certificate Level) - Evidence of continuous / ongoing learning - Degree level (Management) or equivalent experience. **Desirable** - Professional Management Qualification - Currently pursuing a qualification in NHS Management ### Aptitude and Abilities **Essential** - Evidence of potential for effective leadership including ability to : - Introduce new and innovative work practices - Initiate change - Motivate staff - Delegate - Prioritise tasks - Manage ‘difficult’ personalities - Ability to demonstrate excellent: - Communication and written skills - Problem solving skills - Time management skills - Counselling / supervision skills - Organisational skills - Proven ability to work to tight deadlines - Sound knowledge of Patient Confidentiality - Ability to demonstrate tact and diplomacy when working with others - Accuracy of Application Form - Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks **Desirable** - Ability to speak Welsh ## Documents - [jdps english (pdf, 696.3kb)](https://www.healthjobsuk.com/documents?vdoc=10618981) - [sdmp cymraeg (pdf, 656.5kb)](https://www.healthjobsuk.com/documents?vdoc=10618984) - [oh form - ig ffurflen (pdf, 648.5kb)](https://www.healthjobsuk.com/documents?vdoc=10618982) - [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220) - [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818) - [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838) - [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075) - [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.