# Assistant Patient Pathway Coordinator (CAT 11)

> NHS job listing from Job Clerk for Royal Berkshire NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/assistant-patient-pathway-coordinator-cat-11/3eb6e2f6-072e-4270-ae5e-9977a5ceb218
- **Markdown:** https://www.jobclerk.com/job/assistant-patient-pathway-coordinator-cat-11/3eb6e2f6-072e-4270-ae5e-9977a5ceb218.md

## Summary

- **Status:** Archived / closed
- **Employer:** Royal Berkshire NHS Foundation Trust
- **Location:** Royal Berkshire Hospital
- **Workplace type:** onsite
- **Profession:** Patient pathway coordinator
- **Grade:** Band 3
- **Salary:** £25760.00 to £27476.00
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Mon-Fri 8am-4pm with 1 Late Shift 9-5)
- **Closing date:** 2026-10-22T22:59:00.000Z
- **Posted:** 2026-10-08T14:47:01.255Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8323100
- **Employer website:** https://www.royalberkshire.nhs.uk

## Job Content

### Job overview

Assistant Patient Pathway Coordinator (CAT 11 Cardiology, Respiratory & Stroke)

This is an exciting opportunity to join our Clinical Administration Team (CAT 11), as we currently have a permanent position available as full time Band 3 Assistant Patient Pathway Co-ordinator (APPC) at the Royal Berkshire NHS Foundation Trusts (RBFT). CAT 11 covers Respiratory, Cardiology & Stroke departments, and provides a first class, efficient, pro-active and patient focused service.

### Main duties of the job

We are looking for an enthusiastic, highly motivated and organised individual to provide specialist admin support to the Respiratory, Cardiology & Stroke teams. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

### Detailed job description and main responsibilities

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

The role will provide comprehensive administrative support to the Respiratory, Cardiology & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Previous Experience

**Essential**

- Experience of using of IT systems and patient data systems
- Experience of working with patients and providing information regarding their appointments or treatment plan

**Desirable**

- Experience of handling patient complaints.

### Education/Qualifications

**Essential**

- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent

### Skills, Knowledge, Abilities

**Essential**

- Able to communicate effectively with people at all levels.
- Competent in planning, organising and accomplishing a variety of concurrent assignments.
- Understanding of patient priorities and performance targets related to appointments and waiting times.

**Desirable**

- Knowledge of speciality specific patient pathways.

## Documents

- [staff benefits (pdf, 139.1kb)](https://www.healthjobsuk.com/documents?edoc=603)
- [person specification (pdf, 243.6kb)](https://www.healthjobsuk.com/documents?vdoc=10644924)
- [behaviours framework 2022 (pdf, 2.9mb)](https://www.healthjobsuk.com/documents?edoc=2970)
- [band 3 appc job description (pdf, 307.3kb)](https://www.healthjobsuk.com/documents?vdoc=10644923)
- [probation policy & procedure (pdf, 559.4kb)](https://www.healthjobsuk.com/documents?edoc=1640)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
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