# Assistant Patient Administrator - Outpatient Receptionist > NHS job listing from Job Clerk for Chelsea and Westminster Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/assistant-patient-administrator-outpatient-receptionist/ecae39c9-6ff4-400f-85df-bf9a4e13c641 - **Markdown:** https://www.jobclerk.com/job/assistant-patient-administrator-outpatient-receptionist/ecae39c9-6ff4-400f-85df-bf9a4e13c641.md ## Summary - **Status:** Archived / closed - **Employer:** Chelsea and Westminster Hospital NHS Foundation Trust - **Location:** West Middlesex University Hospital - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 2 - **Salary:** £30,142 per annum incl. HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday, 9am-5pm) - **Closing date:** 2026-09-28T22:59:00.000Z - **Posted:** 2026-09-14T08:41:32.088Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Isleworth/Chelsea_Westminster_Hospital_NHS_Foundation_Trust/Outpatient_Reception_Patient_Access/Outpatient_Reception_Patient_Access-v8252692 - **Employer website:** https://www.chelwest.nhs.uk ## Job Content ### Job overview Assistant Patient Administrator - Reception within the Outpatient Department West Middlesex Hospital We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient Reception. If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do. The successful candidate must have previous reception experience and have excellent communication and customer service skills. Working Hours are 9am-5pm, Monday - Friday ### Main duties of the job The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary: - Reception - Outpatient Clinic Reception ### Detailed job description and main responsibilities Reception: - Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients’ queries where possible and directing them accordingly - Ensure the reception areas are always mannedInteract with patients and relatives in a sensitive and empathetic manner - Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns. - Record appointments agreed in community settings on the system within 24 working hours - Assist patients to locate their relatives who are current inpatients - Assist patients to use the electronic check in service updating demographics where necessary This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager. All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Previous clerical experience including computer use - Experience of working within a customer-driven service - Experience of front of house (Reception) **Desirable** - Working in NHS or other health environment ### Personal Skills **Essential** - Be able to prioritise your workload - Be friendly and smile at all times when greeting visitors/patients - Be a good team player ### Skills and knowledge **Essential** - PC skills - Ability to work under supervision as part of a team - Good organisational skills in order to plan and prioritise workload Willing to learn new systems - Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels. - Knowledge of filing systems - Able to file accurately and pay attention to detail. ### Education & Qualification **Essential** - Educated to GCSE level or equivalent - English & Mathematics GCSE or equivalent **Desirable** - Able to use hospital patient administration system ## Documents - [functionality (pdf, 330.2kb)](https://www.healthjobsuk.com/documents?vdoc=10565324) - [recruitment pack (pdf, 2.8mb)](https://www.healthjobsuk.com/documents?edoc=1313) - [policy statement (pdf, 144.5kb)](https://www.healthjobsuk.com/documents?edoc=891) - [guidance for applicants (pdf, 85.4kb)](https://www.healthjobsuk.com/documents?edoc=890) - [staff benefits and wellbeing (pdf, 177.9kb)](https://www.healthjobsuk.com/documents?edoc=1256) - [assistant patient administrator (pdf, 928.2kb)](https://www.healthjobsuk.com/documents?vdoc=10565323) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.