# Assistant Patient Administrator - Maternity/Ante natal > NHS job listing from Job Clerk for Chelsea and Westminster Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/assistant-patient-administrator-maternityante-natal/c377ac91-eea1-4020-99e5-147c7d79bcec - **Markdown:** https://www.jobclerk.com/job/assistant-patient-administrator-maternityante-natal/c377ac91-eea1-4020-99e5-147c7d79bcec.md ## Summary - **Status:** Live - **Employer:** Chelsea and Westminster Hospital NHS Foundation Trust - **Location:** West Middlesex University Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 2 - **Salary:** £30,142 per annum incl. HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (8am-8pm Monday - Sunday on a rota (including weekends and bank holidays)) - **Closing date:** 2026-10-18T22:59:00.000Z - **Posted:** 2026-10-02T15:47:24.127Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Isleworth/Chelsea_Westminster_Hospital_NHS_Foundation_Trust/Maternity_Antenatal/Maternity_Antenatal-v8310182 - **Application URL:** https://apps.trac.jobs/job-advert/8310182?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.chelwest.nhs.uk ## Job Content ### Job overview Band 2, Assistant Patient Administrator - Maternity and Ante natal West Middlesex University Hospital, Isleworth We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception and Admin service working in our Maternity and Ante natal department. If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do. The successful candidate must have previous reception experience and have excellent communication and customer service skills. Working Hours are on rotation, 8am-8pm Monday -Sunday(including weekends and bank holidays) Please note: We may close the advert early if we receive a sufficient number of applications. Please submit your application as soon as possible to avoid disappointment Previous applicants need not apply ### Main duties of the job The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary: - Maternity Reception areas - Maternity and Ante Natal back offices ### Detailed job description and main responsibilities Reception - Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients’ queries where possible and directing them accordingly - Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen - Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation - Interact with patients and relatives in a sensitive and empathetic manner - Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns. - Make up community and hospital notes using Cerner - Help with answering the ANC phones and dealing with patient queries ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Previous clerical experience including computer use - Experience of working within a customer-driven service - Experience of front of house (Reception) **Desirable** - Working in NHS or other health environment ### Personal Skills **Essential** - Be able to prioritise your workload - Be friendly and smile at all times when greeting visitors/patients - Be a good team player ### Skills and knowledge **Essential** - PC skills - Ability to work under supervision as part of a team - Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels. ### Education & Qualification **Essential** - English & Mathematics GCSE or equivalent **Desirable** - Able to use hospital patient administration system ## Documents - [functionality (pdf, 330.2kb)](https://www.healthjobsuk.com/documents?vdoc=10630477) - [recruitment pack (pdf, 2.8mb)](https://www.healthjobsuk.com/documents?edoc=1313) - [policy statement (pdf, 144.5kb)](https://www.healthjobsuk.com/documents?edoc=891) - [guidance for applicants (pdf, 85.4kb)](https://www.healthjobsuk.com/documents?edoc=890) - [staff benefits and wellbeing (pdf, 177.9kb)](https://www.healthjobsuk.com/documents?edoc=1256) - [assistant patient administrator jd (pdf, 976.2kb)](https://www.healthjobsuk.com/documents?vdoc=10630476) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.