# Assistant Patient Access & Booking Centre Manager > NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/assistant-patient-access-and-booking-centre-manager/274864f3-9c91-4936-aa70-a6439ea657f1 - **Markdown:** https://www.jobclerk.com/job/assistant-patient-access-and-booking-centre-manager/274864f3-9c91-4936-aa70-a6439ea657f1.md ## Summary - **Status:** Live - **Employer:** Betsi Cadwaladr University Health Board - **Location:** Wrexham Maelor Hospital - **Workplace type:** onsite - **Profession:** Manager - **Grade:** Band 5 - **Salary:** £32557.00 to £39631.00 - **Contract type:** Permanent - **Employment type:** Part time - 30 hours per week (Tuesday - Friday 09:00-17:00) - **Closing date:** 2026-10-28T23:59:00.000Z - **Posted:** 2026-10-14T14:51:14.777Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8323872 - **Application URL:** https://apps.trac.jobs/job-advert/8323872?ShowJobAdvert=&feedid=9002 - **Employer website:** https://bcuhb.nhs.wales ## Job Content ### Job overview An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Patient Access and Booking Centre (PABC) as an Assistant Manager. The post holder will support the PABC Manager in the operational management of a busy booking service, ensuring patients are booked in a timely, efficient and patient-focused manner in line with Welsh Government waiting time targets, Referral to Treatment (RTT) requirements and local policies. The successful candidate will provide day-to-day leadership and supervision of booking teams, support performance management and service improvement initiatives, and work collaboratively with clinical and administrative colleagues to ensure effective use of capacity and delivery of high-quality patient care. This role offers an excellent opportunity for an experienced administrator or team leader looking to develop their management skills within a dynamic and fast-paced healthcare environment. ### Main duties of the job The Assistant PABC Manager will: - Support the management of the day-to-day operations of the Patient Access and Booking Centre. - Supervise and support Booking Clerks, ensuring patients are booked according to clinical priority, waiting time rules and RTT requirements. - Monitor waiting lists, capacity and demand information, identifying risks and escalating concerns appropriately. - Ensure accurate management of patient pathways and high standards of data quality and information governance. - Work closely with clinical services to maximise capacity utilisation and support the achievement of national and local performance targets. - Assist in the implementation of service improvements, new ways of working and quality initiatives that enhance patient experience. - Support staff performance, training, development, appraisal processes and workforce planning activities. - Produce, analyse and present performance information and reports to support operational decision-making. - Investigate concerns, incidents and operational issues, ensuring appropriate actions are implemented. - Deputise for the PABC Manager when required and contribute to the effective leadership and development of the service. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. ### Applicant requirements Welsh language skills are desirable ## Person Specification ### Skills **Essential** - Understanding of statistics - Able to present data and information clearly and accurately - Excellent communication skills - Keyboard skills - Organisational, time management for self and others, and delegation - Leadership/coaching skills - Strong commitment to making performance improvements - Change management skills and ability to implement and assist with leading change - Excellent written, verbal and presentation skills - Ability to use own initiative **Desirable** - Welsh speaker ### Knowledge **Essential** - Knowledge of Microsoft Office Applications, Word / Excel / Outlook - Experience of waiting list management - Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management - RTT **Desirable** - Knowledge of Data Protection Act - Knowledge of other supporting systems (CITO, Cisco, IRIS,WAP) ### Experience **Essential** - Experience of assisting with the management of a service/managing staff - Waiting list experience or equivalent experience - Experience of using spreadsheets / databases - Experience and understanding of current priorities for the health board **Desirable** - Extensive experience of WPAS ### Qualifications **Essential** - Educated to degree level or equivalent level of work experience and knowledge - GSCE English & Maths - NVQ L4 or diploma level or equivalent in administrative related area - Evidence of continual professional development **Desirable** - ECDL or Equivalent ### Personal Qulaities **Essential** - Well developed work ethic - Ability to work to deadlines - Professional, confident manner - Organised, punctual, reliable, self motivated - Team worker - Able to work autonomously - Approachable/ pleasant manner - Ability to relate to staff of all disciplines and seniority - Problem solving skills - Able to prioritise workload and effectively manage competing demands **Desirable** - Outgoing, friendly, flexible ### Other Relevant Requirements **Essential** - Ability to travel between sites - Appreciation of the responsibilities of the health care environment - Ability to work flexible hours between 8am-5pm Monday – Friday (shift system) and possibility of some overtime hours. **Desirable** - Flexible Hours ## Documents - [oh form (pdf, 232.7kb)](https://www.healthjobsuk.com/documents?vdoc=10646001) - [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220) - [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818) - [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2838) - [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075) - [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632) - [job description & person specification welsh (pdf, 824.3kb)](https://www.healthjobsuk.com/documents?vdoc=10645806) - [job description & person specification english (pdf, 824.3kb)](https://www.healthjobsuk.com/documents?vdoc=10645805) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.