# Apprentice Appointments and ERS Administrator > NHS job listing from Job Clerk for Barking, Havering and Redbridge University Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/apprentice-appointments-and-ers-administrator/5fd735d0-f62d-4b62-8708-9a69c6fba10b - **Markdown:** https://www.jobclerk.com/job/apprentice-appointments-and-ers-administrator/5fd735d0-f62d-4b62-8708-9a69c6fba10b.md ## Summary - **Status:** Live - **Employer:** Barking, Havering and Redbridge University Hospitals NHS Trust - **Town:** Romford - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Salary:** £28,939 per annum inclusive - **Contract type:** 17 months (fixed term contract of 17 months which is made permanent on successful completion of the apprenticeship) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-28T23:59:00.000Z - **Posted:** 2026-06-17T13:12:21.286Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8091246 - **Application URL:** https://apps.trac.jobs/job-advert/8091246?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bhrhospitals.nhs.uk ## Job Content ### Job overview A great opportunity has arisen to join our busy Outpatients Appointments Booking Team at our King George Hospital site as an Apprentice Appointments and ERS Administrator. The Apprentice Appointments and ERS Administrator is the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. You should be conscientious, have excellent communication and people skills. You would be expected to deliver a high level of support to patients ensuring a good patient experience. Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a customer service qualification at level 2 or above, then you are not eligible to apply for this post. Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification. To be eligible for an Apprenticeship you must meet the following criteria: Be 16 years old or over Have the right to work in the UK with a visa that covers the duration of the apprenticeship programme Have been ordinarily resident in the UK for the past 3 years We welcome applications from those with lived experience of the care system. ### Main duties of the job The purpose of the Apprentice Appointments and ERS Administrator is to be the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. They are responsible for the management of patient appointments and should be proficient in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology. The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate the appointment slot issues (ASI’s) generated through the E-Referral system to your Team Leader. They should also address and action appointment changes and requests made by the patient using the appointments phone line, the email service ‘My Appointment’ or the Envoy text messaging service. The Appointments and ERS Administrator should support the services and Team Lead’s with adjustments to Outpatient clinics on the local Careflow system including the cancellation, reduction, reinstating and/or re-profiling of clinics. All new and follow up appointments should be processed according to the Trust policies and department procedures. ### Detailed job description and main responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above. ## Job Details A great opportunity has arisen to join our busy Outpatients Appointments Booking Team at our King George Hospital site as an Apprentice Appointments and ERS Administrator. The Apprentice Appointments and ERS Administrator is the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. You should be conscientious, have excellent communication and people skills. You would be expected to deliver a high level of support to patients ensuring a good patient experience. Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a customer service qualification at level 2 or above, then you are not eligible to apply for this post. Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification. To be eligible for an Apprenticeship you must meet the following criteria: Be 16 years old or over Have the right to work in the UK with a visa that covers the duration of the apprenticeship programme Have been ordinarily resident in the UK for the past 3 years We welcome applications from those with lived experience of the care system. ## Job Description The purpose of the Apprentice Appointments and ERS Administrator is to be the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. They are responsible for the management of patient appointments and should be proficient in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology. The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate the appointment slot issues (ASI’s) generated through the E-Referral system to your Team Leader. They should also address and action appointment changes and requests made by the patient using the appointments phone line, the email service ‘My Appointment’ or the Envoy text messaging service. The Appointments and ERS Administrator should support the services and Team Lead’s with adjustments to Outpatient clinics on the local Careflow system including the cancellation, reduction, reinstating and/or re-profiling of clinics. All new and follow up appointments should be processed according to the Trust policies and department procedures. ## Responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above. ## Person Specification ### Skills/ Abilities **Essential** - Good communication skills, written, telephone and face to face ### Experience/ Knowledge **Essential** - Experience of using IT systems and Microsoft Office packages ### Education/ Qualifications **Essential** - Educated to GCSE level or recognised equivalent including English and maths - Committed to complete the Level 2 Customer Service Practitioner apprenticeship and Functional Skills Level 2 in maths and English if required **Desirable** - Knowledge of the E-Referral system booking system ## Documents - [jd (pdf, 728.3kb)](https://www.healthjobsuk.com/documents?vdoc=10384551) - [candidate journey (pdf, 186.7kb)](https://www.healthjobsuk.com/documents?ddoc=1960) - [organisational goals (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=2610) - [policy statement - ex offenders (pdf, 104.6kb)](https://www.healthjobsuk.com/documents?edoc=431) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.