# Appointments Coordinator > NHS job listing from Job Clerk for Queen Victoria Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/appointments-coordinator/c96ef9c5-5fdd-494f-afad-daa92404b21f - **Markdown:** https://www.jobclerk.com/job/appointments-coordinator/c96ef9c5-5fdd-494f-afad-daa92404b21f.md ## Summary - **Status:** Live - **Employer:** Queen Victoria Hospital NHS Foundation Trust - **Town:** East Grinstead - **Region:** South East - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (37.5 hours a week) - **Closing date:** 2026-06-22T23:59:00.000Z - **Posted:** 2026-06-08T09:33:58.126Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Sussex/East_Grinstead/Queen_Victoria_Hospital_NHS_Foundation_Trust/Corneo_Plastics/Corneo_Plastics-v8034144 - **Application URL:** https://apps.trac.jobs/job-advert/8034144?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.qvh.nhs.uk ## Job Content ### Job overview We have an excellent opportunity for a self motivated independent and resourceful individual to join the  Appointments team in the provision of co-ordination and administration of patients outpatient appointments and referrals. This is an interesting and varied role involving extensive patient contact. Reporting to the Service Coordinator and working closely with the Nursing staff and Admin staff in order to ensure the delivery of this high quality service within NHS targets. ### Main duties of the job We are looking for an Co-ordinator ideally with a clinical or customer service focused background who would be able to work both within a busy team and on their own initiative where required.  They must be able to remain calm, prioritise their own workload with many competing demands, possess excellent communication skills combined with an excellent telephone manner and a flexible and pro-active attitude. ### Detailed job description and main responsibilities The role will range from handling GP and patient queries for clinics, navigating e-Referral Service and tertiary referrals  , making appointments using the various trust systems, answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries. Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high quality appointment booking service to patients and other service users. An up-to date working knowledge of clinics will be needed to enable the post holder to make, amend and cancel appointments and handle queries from internal and external sources, as this is a multi-skilled and multi-functioned role. The main duties will be answering telephone calls from patients or carers wishing to make or change appointments or making general enquiries, as well as dealing with email requests. ## Job Details We have an excellent opportunity for a self motivated independent and resourceful individual to join the Appointments team in the provision of co-ordination and administration of patients outpatient appointments and referrals. This is an interesting and varied role involving extensive patient contact. Reporting to the Service Coordinator and working closely with the Nursing staff and Admin staff in order to ensure the delivery of this high quality service within NHS targets. ## Job Description We are looking for an Co-ordinator ideally with a clinical or customer service focused background who would be able to work both within a busy team and on their own initiative where required. They must be able to remain calm, prioritise their own workload with many competing demands, possess excellent communication skills combined with an excellent telephone manner and a flexible and pro-active attitude. ## Responsibilities The role will range from handling GP and patient queries for clinics, navigating e-Referral Service and tertiary referrals , making appointments using the various trust systems, answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries. Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high quality appointment booking service to patients and other service users. An up-to date working knowledge of clinics will be needed to enable the post holder to make, amend and cancel appointments and handle queries from internal and external sources, as this is a multi-skilled and multi-functioned role. The main duties will be answering telephone calls from patients or carers wishing to make or change appointments or making general enquiries, as well as dealing with email requests. ## Person Specification ### Knowledge **Essential** - Experience booking outpatient appointments **Desirable** - Knowledge of Cancer Referrals ### Qualifications **Essential** - Maths & English GCSE or equivalent. NVQ 3 or equivalent knowledge or experience ## Documents - [qvh information (pdf, 2.6mb)](https://www.healthjobsuk.com/documents?edoc=1058) - [relocation policy (pdf, 631.3kb)](https://www.healthjobsuk.com/documents?edoc=2763) - [qvh privacy notice (pdf, 154.7kb)](https://www.healthjobsuk.com/documents?edoc=1563) - [dbs code of practice (pdf, 149.6kb)](https://www.healthjobsuk.com/documents?edoc=1130) - [appointments coordinator (pdf, 274.5kb)](https://www.healthjobsuk.com/documents?vdoc=10321899) - [recruitment of ex-offenders (pdf, 76.8kb)](https://www.healthjobsuk.com/documents?edoc=1137) - [guidance notes for applicants (pdf, 320.6kb)](https://www.healthjobsuk.com/documents?edoc=3012) - [qvh statement of conditions, vision and values (pdf, 200.6kb)](https://www.healthjobsuk.com/documents?edoc=2742) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.