# Appointments Clerk (Higher Level)

> NHS job listing from Job Clerk for Warrington and Halton Teaching Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/appointments-clerk-higher-level/1c0b08bb-9f57-4c17-9b68-422e7eac09e2
- **Markdown:** https://www.jobclerk.com/job/appointments-clerk-higher-level/1c0b08bb-9f57-4c17-9b68-422e7eac09e2.md

## Summary

- **Status:** Live
- **Employer:** Warrington and Halton Teaching Hospitals NHS Foundation Trust
- **Town:** Warrington
- **Region:** North West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 N/A
- **Contract type:** Permanent
- **Employment type:** Full time, Part time, 37.5 hours per week (Working pattern to be confirmed in agreement with successful candidates.)
- **Closing date:** 2026-07-31T23:59:00.000Z
- **Posted:** 2026-07-20T10:12:30.040Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Cheshire/Warrington/North_Cheshire_Mersey_NHS_Foundation_Trust/Administrative_Clerical/Administrative_Clerical-v8167112
- **Application URL:** https://apps.trac.jobs/job-advert/8167112?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.whh.nhs.uk

## Job Content

### Job overview

The role of an Appointments Clerk (Higher Level) is varied and you will have many different responsibilities ranging from booking appointments and maintaining clinic templates to validating patients to ensure the appropriate outcome. You will be guided by a Team Supervisor who will provide support and leadership daily. You will be responsible for ensuring a smooth and efficient booking process for patients within the guidelines of following Trust policies.

The Outpatients Appointments Team consists of a Booking Team, Reception and a Contact Centre. We are a dynamic and varied team, committed to providing excellent patient experience and delivering high quality patient care. The Booking Teams are based in a large, busy open plan office, and each team is responsible for different specialties. Our teams have a strong worth ethic and provide support to each other during busy and high-pressure situations.

Please note that if you require a Visa to work in the UK, this post will not be eligible for a Certificate of Sponsorship.

### Main duties of the job

The main duties of an Appointments Clerk (Higher Level) is to maintain clinic templates, record referrals and appoint patients appropriately and in line with identified timescales and provide comprehensive administrative support to the specialties associated to each Appointments team. The successful candidate will be expected to accurately deliver administrative responsibilities within a focused and demanding environment.

### Detailed job description and main responsibilities

- Management of clinical sessions is required at this level and includes setting up, maintenance, cancelling and reducing in line with Directorate/Departmental rotas. The role involves working as part of a team administering appointments in line with Trust policies and procedures, ensuring referrals are processed effectively using systems in place and ensuring patient access targets are met. FULL JOB DESCRIPTION ATTACHED

## Person Specification

### Skills

**Essential**

- Understanding of patient access targets and local policies
- Experience of dealing with the general public and/or patients
- Good interpersonal/communication skills and ability to relate to people with tact and diplomacy

### Experience

**Essential**

- Minimum 2 years' experience working as a basic level appointments clerk (or similar)
- Knowledge of appointment systems

**Desirable**

- Knowledge of Lorenzo

### Qualifications

**Essential**

- GCSE Mathematics and English
- Demonstrable working experience, equivalent to L3 NVQ

**Desirable**

- Customer Care qualification

## Documents

- [ncm staff benefits (pdf, 3.1mb)](https://www.healthjobsuk.com/documents?edoc=2892)
- [ncm recruitment overview for candidates (pdf, 126.9kb)](https://www.healthjobsuk.com/documents?edoc=3031)
- [appointments clerk (higher level) job description (pdf, 632.3kb)](https://www.healthjobsuk.com/documents?vdoc=10468789)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.