# Appointment Scheduler > NHS job listing from Job Clerk for University Hospitals of North Midlands NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/appointment-scheduler/e0fb78de-bdc6-4c67-9dd9-a409a5e1c406 - **Markdown:** https://www.jobclerk.com/job/appointment-scheduler/e0fb78de-bdc6-4c67-9dd9-a409a5e1c406.md ## Summary - **Status:** Live - **Employer:** University Hospitals of North Midlands NHS Trust - **Location:** Royal Stoke - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata - **Contract type:** Fixed term: 5 months (End Date of FTC 31.12.2026) - **Employment type:** Part time - 28 hours per week - **Closing date:** 2026-08-31T22:59:00.000Z - **Posted:** 2026-08-17T09:00:42.758Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Stoke_on_Trent/University_Hospitals_North_Midlands_NHS_Trust/Imaging/Imaging-v8233035 - **Application URL:** https://apps.trac.jobs/job-advert/8233035?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhnm.nhs.uk ## Job Content ### Job overview At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. Appointment Scheduler An exciting opportunity has arisen for an appointment scheduler to join the Imaging Directorate, providing a comprehensive, efficient and effective service for the Appointment Scheduling Team. The post will include the scheduling of appointments ensuring that local and national waiting time targets are achieved and to deal with any enquiries, over the phone or face to face, in a courteous and professional manner. ### Main duties of the job The main duties of the role involve scheduling appointments, communicating to patients and monitoring the waiting list. Communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. The post will involve contacting patients and scheduling appointments, dealing any enquiries over the phone or face to face, in a courteous and professional manner. You will have excellent communication skills, a caring positive attitude. Reliability and flexibility are essential to the role. This post offers an excellent opportunity for individuals wishing to gain experience in the hospital helping patients. The successful candidate must be able to demonstrate excellent communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will also include occasional weekend working. ### Detailed job description and main responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Aptitudes **Essential** - Ability to work under pressure and tight deadlines and to protocol - Excellent interpersonal skills and telephone manner - Ability to divert from one set of tasks to another ### Experience **Essential** - Computerised systems with the ability to use the Microsoft package - Handling confidential/sensitive information - Minimum of one year’s experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis. - Minimum of one year’s experience of working in the NHS or other complex organisations **Desirable** - Experience of working in an appointment booking environment - Experience in dealing with waiting lists and targets - Experience of working in the NHS ### Qualifications **Essential** - Minimum of 2 GCSEs / O levels (bands A – C) Maths & English or equivelant experience - IT skills **Desirable** - NVQ Level 3 in admin / clerical / customer service related area - ECDL / other IT qualification - Experience in using CRIS ### Skills and Knowledge **Essential** - Excellent standard of literacy and numeracy - Excellent communication skills - Ability to work to defined protocols and seek advice where appropriate **Desirable** - Data Inputting ## Documents - [policy ex-offenders (pdf, 36.1kb)](https://www.healthjobsuk.com/documents?edoc=1001) - [speaking up policy (pdf, 523.6kb)](https://www.healthjobsuk.com/documents?edoc=2142) - [dbs code of practice (pdf, 54.9kb)](https://www.healthjobsuk.com/documents?edoc=1004) - [appointment scheduler jd (pdf, 960.5kb)](https://www.healthjobsuk.com/documents?vdoc=10543167) - [family relocation information (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1118) - [infection control statement (pdf, 107.5kb)](https://www.healthjobsuk.com/documents?edoc=1003) - [recruitment reasonable adjustments (pdf, 122.1kb)](https://www.healthjobsuk.com/documents?edoc=2872) - [statement handling – updated from policy (pdf, 33.6kb)](https://www.healthjobsuk.com/documents?edoc=1000) - [policy - managing risks associated with safeguarding children (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=3080) - [policy - protection of adults from abuse and neglect who have care and support needs (pdf, 3.1mb)](https://www.healthjobsuk.com/documents?edoc=3079) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.