# Appointment Coordinator/Call Handler - Fixed Term > NHS job listing from Job Clerk for Moorfields Eye Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/appointment-coordinatorcall-handler-fixed-term/a4e5bbf8-299e-4535-a958-7a491cae114c - **Markdown:** https://www.jobclerk.com/job/appointment-coordinatorcall-handler-fixed-term/a4e5bbf8-299e-4535-a958-7a491cae114c.md ## Summary - **Status:** Live - **Employer:** Moorfields Eye Hospital NHS Foundation Trust - **Location:** Moorfields Eye Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £31,554 - £33,270 per annum inclusive of HCAS - **Contract type:** 6 months (4 WTE on a 6-month fixed-term basis (registration team)) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-20T22:59:00.000Z - **Posted:** 2026-08-13T10:10:37.382Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Moorfields_Eye_Hospital_NHS_Foundation_Trust/Appointment_coordinator/Appointment_coordinator-v8227091 - **Application URL:** https://apps.trac.jobs/job-advert/8227091?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.moorfields.nhs.uk ## Job Content ### Job overview Previous applicants need not apply Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge. To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems. **Please note we are unable to offer visa sponsorship for this role** ### Main duties of the job To register patients on the Patient Administration System To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time. To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame. To cancel and rebook patient appointments, following the guidelines issued by the relevant service. ### Detailed job description and main responsibilities The post holder will be a member of the trust’s Booking & Contact Centre team reporting to the Booking t Centre Manager. To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trust’s outpatient clinics based at City Road and its associated satellite units. To manage all GP referrals through the e-Referral System. To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trust’s Access Policy at all times. To work as part of a large administrative team and provide cross- cover as and when required. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word). - Understanding 18 weeks Pathway . ### Experience **Essential** - Administrative experience **Desirable** - Experience of working in a busy and demanding customer facing role ### Skills/abilities **Essential** - Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels. - Excellent oral and written communication and interpersonal skills - Ability to work independently and take responsibility for day to day workload - Ability to work under pressure and to meet deadlines ### Education/Qualifications **Essential** - Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. **Desirable** - Evidence of continuing education and development ## Documents - [meh privacy notice (pdf, 138.0kb)](https://www.healthjobsuk.com/documents?edoc=1732) - [meh staff benefits (pdf, 919.1kb)](https://www.healthjobsuk.com/documents?edoc=1731) - [appointment coordinator (pdf, 291.1kb)](https://www.healthjobsuk.com/documents?vdoc=10536386) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.