# Appointment Centre Coordinator

> NHS job listing from Job Clerk for Ashford and St. Peter's Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/appointment-centre-coordinator/c4bd6157-709a-49c7-9959-bb179576a371
- **Markdown:** https://www.jobclerk.com/job/appointment-centre-coordinator/c4bd6157-709a-49c7-9959-bb179576a371.md

## Summary

- **Status:** Archived / closed
- **Employer:** Ashford and St. Peter's Hospitals NHS Foundation Trust
- **Location:** Ashford Hospital
- **Workplace type:** onsite
- **Profession:** Appointments administrator
- **Grade:** Band 4
- **Salary:** £29,812 - £32,715 per annum inc. HCAS pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 30 hours per week
- **Closing date:** 2026-09-25T22:59:00.000Z
- **Posted:** 2026-09-11T11:30:46.034Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Surrey/London_Road/Ashford_St_Peters_Hospitals_NHS_Foundation_Trust/Appointment_Centre_Coordinator/Appointment_Centre_Coordinator-v8290231
- **Employer website:** https://www.ashfordstpeters.nhs.uk

## Job Content

### Job overview

Are you an organised, motivated, and customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced environment where your work makes a real difference to patient care? If so, we'd love to hear from you.

We are looking for an enthusiastic Appointment Centre Coordinator to join our dedicated Appointment Centre team. In this key role, ensuring patients are booked into the right clinics at the right time while supporting the delivery of safe, efficient, and high-quality care.

Note:

This position may close early if we receive a high volume of applications. If you have applied for this position in the last six months, please do not reapply.

### Main duties of the job

- Book, amend and cancel outpatient appointments in accordance with the Trust's Access Policy and the 18-week Referral to Treatment (RTT) standards.
- Support and guide Appointment Centre Administrators, helping with workload allocation and problem-solving.
- Monitor clinic capacity and utilise available appointment slots effectively.
- Act as a key contact for patients, consultants, nurses, service managers and GP practices.
- Deal with patient queries and complaints professionally and compassionately.
- Ensure patient records are accurate and updated on hospital systems.
- Escalate pathway delays and capacity issues to managers.
- Produce reports and monitor Key Performance Indicators (KPIs) relating to booking performance and waiting lists

### Detailed job description and main responsibilities

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Knowledge

**Essential**

- - Ability to work independently or minimum supervision.
- - Articulate, self-starter with the ability to work autonomously.
- - Monitor potential breaches and escalate to Pathway Manager
- Develop
- - Develop and implement standard operating procedures (SOPs)
- - Experience of word/excel/power point knowledge of software programs

**Desirable**

- - NHS systems and procedures
- - NHS waiting list targets

### Experience

**Essential**

- - Use of Microsoft Office applications
- - Experience of establishing efficient office systems and processes
- - Ability to deal with non-routine situations and information and take appropriate decisions.

**Desirable**

- - Administrative experience within the NHS
- - Experienced knowledge of waiting list management & patient pathways
- - Experience of using NHS information & data systems.
-
- EPR Millennium or Equivalent
- - Understanding of medical terminology

### Qualifications

**Essential**

- - Administrative medical specialty knowledge gained by education or relevant experience.
- - Educated to A Level or equivalent

**Desirable**

- - IT Qualification

## Documents

- [job description (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?vdoc=10608092)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.