# Application Support Specialist > NHS job listing from Job Clerk for Hywel Dda University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/application-support-specialist/8def6047-299c-4cb2-b5c5-d7024baf7061 - **Markdown:** https://www.jobclerk.com/job/application-support-specialist/8def6047-299c-4cb2-b5c5-d7024baf7061.md ## Summary - **Status:** Live - **Employer:** Hywel Dda University Health Board - **Town:** Haverfordwest - **Region:** West Wales - **Country:** Wales - **Profession:** Administrative and IT - **Grade:** Band 5 - **Salary:** £32,557 - £39,631 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-06T23:59:00.000Z - **Posted:** 2026-07-17T10:31:27.978Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Carmarthenshire/TBC/Hywel_Dda_University_Health_Board/Application_Support_Specialist/Application_Support_Specialist-v8142096 - **Application URL:** https://apps.trac.jobs/job-advert/8142096?ShowJobAdvert=&feedid=9002 - **Employer website:** https://hduhb.nhs.wales ## Job Content ### Job overview An opportunity to join the Application Support team at Band 5 has become available. The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality. Experience of working with systems and providing application support is essential.  The role suits a dynamic and reliable individual who is capable of working independently or as part of a team. The candidate must possess good written and verbal communication skills as well as be able to meet deadlines. ### Main duties of the job Provide a comprehensive training service on new and existing Clinical Applications. Responsible for delivering and supporting all aspects of Application Support training. Undertake acceptance testing of supported applications. Support a second line help-desk function within the Health Board. Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance. Provide Business Change assistance to informatics projects. Provide Application training to all levels of staff who use the clinical systems. Liaise with Heads of Departments to arrange for staff to be released for training. Liaise with Heads of Department to arrange for staff to be released for user acceptance testing. Appraise / analyse new modules before any major updates connect to the live systems. Be responsible for updating application training materials including eLearning modules and user guides. ### Detailed job description and main responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 18/08/2026. ## Person Specification ### Other **Essential** - Flexible approach to needs of the service - Ability to travel between sites in a timely manner **Desirable** - Welsh Speaker (Level 1) ### Experience **Essential** - Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome. - Experience providing application support - Experience of training administration such as scheduling courses, recording attendance, feedback from delegates and preparing all necessary materials and paperwork prior to courses - Experience of producing reports on training activity for audit purposes **Desirable** - Experience of designing and delivering bespoke Clinical System training courses to support the Health Board's operational needs - Project management ### Qualifications and Knowledge **Essential** - Educated to Degree standard or Equivalent **Desirable** - Training qualification or considerable relevant experience within a training environment - An understanding of process mapping - In depth knowledge of Patient administration and clinical systems ## Documents - [jdps (pdf, 256.5kb)](https://www.healthjobsuk.com/documents?vdoc=10440896) - [oh form (docx, 100.6kb)](https://www.healthjobsuk.com/documents?vdoc=10453038) - [privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=2373) - [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2383) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.