# Application Support Analyst > NHS job listing from Job Clerk for Sherwood Forest Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/application-support-analyst/56f9b9e8-f46a-4b66-9d09-e98b1f9353bc - **Markdown:** https://www.jobclerk.com/job/application-support-analyst/56f9b9e8-f46a-4b66-9d09-e98b1f9353bc.md ## Summary - **Status:** Live - **Employer:** Sherwood Forest Hospitals NHS Foundation Trust - **Town:** Sutton In Ashfield - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Fixed term: 19 months (secondment also considered) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-05T11:31:34.993Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Nottinghamshire/SuttoninAshfield/Sherwood_Forest_Hospitals_NHS_Foundation_Trust/ICT/ICT-v8033921 - **Application URL:** https://apps.trac.jobs/job-advert/8033921?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sfh-tr.nhs.uk ## Job Content ### Job overview Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things. An opportunity has arisen to work within the Application Support Team within the Transformation Service Line. We are looking for an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team. You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality. Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times. A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information. ### Main duties of the job To understand the role in more detail, please refer to the attached job description and person specification. ### Detailed job description and main responsibilities To understand the role in more detail, please refer to the attached job description and person specification. ## Job Details Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things. An opportunity has arisen to work within the Application Support Team within the Transformation Service Line. We are looking for an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team. You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality. Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times. A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information. ## Job Description To understand the role in more detail, please refer to the attached job description and person specification. ## Responsibilities To understand the role in more detail, please refer to the attached job description and person specification. ## Person Specification ### Experience **Essential** - Substantial experience of supporting a large user base - Excellent communication and time management skills - Proven ability to work to tight deadlines - Experience in working in a demanding environment ### Knowledge Requirements **Essential** - Extensive experience working in a application support or call centre environment - Expert knowledge of Microsoft desktop packages - Knowledge of the Data Protection Act and issues around data confidentiality - Awareness of NHS processes and business processes and dependencies **Desirable** - Experience of using clinical applications across the NHS - Good knowledge of working in the NHS ### Contractual Requirements **Essential** - Participate in the 24 hours on call rota - Ability to work flexibly, outside normal office hours, in order to suit the needs of the users ### Qualifications-Academic/ Craft/ Professional/ Further training **Essential** - Educated to Diploma level or equivalent experience in a IT or business environment - Ongoing personal and professional development **Desirable** - ITIL Qualfication ## Documents - [benefits leaflet (pdf, 834.4kb)](https://www.healthjobsuk.com/documents?edoc=2702) - [application guide (pdf, 584.5kb)](https://www.healthjobsuk.com/documents?edoc=2448) - [our staff networks (pdf, 810.6kb)](https://www.healthjobsuk.com/documents?edoc=2938) - [jd application support analyst (pdf, 228.1kb)](https://www.healthjobsuk.com/documents?vdoc=10321644) - [nursing, midwifery & ahp strategy 25-28 (pdf, 2.6mb)](https://www.healthjobsuk.com/documents?edoc=2492) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.