# Ambulatory Care/ Care of Older people Administrator > NHS job listing from Job Clerk for Whittington Health NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ambulatory-care-care-of-older-people-administrator/fd00fdf0-5e02-497b-b13a-270063c3b772 - **Markdown:** https://www.jobclerk.com/job/ambulatory-care-care-of-older-people-administrator/fd00fdf0-5e02-497b-b13a-270063c3b772.md ## Summary - **Status:** Live - **Employer:** Whittington Health NHS Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £30,546 - £32,207 per annum inclusive of HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Rota, working across 7 days.) - **Closing date:** 2026-07-20T08:00:00.000Z - **Posted:** 2026-07-06T16:13:15.903Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Whittington_Health_NHS_Trust/Acute/Acute-v8131155 - **Application URL:** https://apps.trac.jobs/job-advert/8131155?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.whittington.nhs.uk ## Job Content ### Job overview Title:          Ambulatory Care/ Care of Older people Administrator Grade:      Band 3 Annual Leave:  27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years NHS service Department:                    Ambulatory Care/ Care of Older people Responsible to:   General Manager – Emergency and Integrated Medicine Accountable to:  Service Manager – Ambulatory Emergency Care Job Summary To work as part of the Administration team in the Ambulatory Care and Care of Older People  and demonstrate a high level of professionalism, care, courtesy to colleagues and patients. To consistently deliver a client focussed service, which promotes good customer service and effective working relationships. To book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department. To create clinics and assist with booking patient appointments in outpatients. ### Main duties of the job Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section. ### Detailed job description and main responsibilities Main Duties - Registering and greeting patients on arrival - Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital - Deal with queries face to face, on the telephone or via email - Ordering notes for patient admission, for doctor's perusal - Ensuring accurate data entry of patient data on all systems - Amend patient and GP details as required - Booking appointments - To monitor the team email inboxes, ensuring task have been completed. - Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily - To take responsibility for effective use of office supplies. - Logging all IT issues and notifying Lead Administrator - Keeping workstations neat and tidy at all times - Ensuring that the porters collect the confidential waste and bags for health records - To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff - To deal with enquiries from patients and staff, both internal and external - Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements. - To provide administrative support to all clinical staff on duty - Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital - Order notes for patient admission - Accurate data inputting for outcoming of patients - Promote the department to deliver the goals of Whittington Health - To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions. - To contribute to team and departmental discussions in order to develop and modernise the service ## Person Specification ### Skills & Abilities **Essential** - Ability to interpret and priorities workload. - Ability to adapt to change within working environment. - Excellent communication skills (written & verbal) ### Knowledge & Experience **Essential** - - Recent working knowledge of Microsoft Office Package including Word and Excel - - Demonstrated experience providing excellent customer or patient care in a professional setting. - - At least 2 years previous experience in providing comprehensive administrative support to senior managers **Desirable** - - Experience of working in the NHS ### Education / Qualifications **Essential** - - GCSE (5 grades A*- C) or equivalent experience - - Good general knowledge of the NHS ## Documents - [aec/coop admin (pdf, 528.3kb)](https://www.healthjobsuk.com/documents?vdoc=10433081) - [whittington employment promise (pdf, 22.4kb)](https://www.healthjobsuk.com/documents?ddoc=839) - [whittington probationary policy (pdf, 298.0kb)](https://www.healthjobsuk.com/documents?edoc=621) - [oh form - functional requirement form (pdf, 245.0kb)](https://www.healthjobsuk.com/documents?vdoc=10428481) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.