# Alex Ward Receptionist

> NHS job listing from Job Clerk for Kingston Hospital NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/alex-ward-receptionist/8411a430-d319-4a7d-a99a-1db2d43e39cb
- **Markdown:** https://www.jobclerk.com/job/alex-ward-receptionist/8411a430-d319-4a7d-a99a-1db2d43e39cb.md

## Summary

- **Status:** Live
- **Employer:** Kingston Hospital NHS Foundation Trust
- **Town:** Kingston Upon Thames
- **Region:** London
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £30,142 Pro rata, p.a, inclusive of HCAS (Outer)
- **Contract type:** Fixed term: 12 months (12m FTC)
- **Employment type:** Full time - 37.5 hours per week (Admissions on the Day every Friday)
- **Closing date:** 2026-07-09T23:59:00.000Z
- **Posted:** 2026-06-25T12:42:59.994Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Kingston_Upon_Thames/Kingston_Richmond_NHS_Foundation_Trust/Acute_inpatient_services/Acute_inpatient_services-v8069031
- **Application URL:** https://apps.trac.jobs/job-advert/8069031?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.kingstonhospital.nhs.uk

## Job Content

### Job overview

We are seeking an organised, professional, and welcoming Ward Receptionist to provide front-line administrative support on Alex Ward, which includes a 20-bedded elective surgical ward and the Admissions on the Day Unit. In this role, you will be the first point of contact for patients, visitors, and staff, ensuring a smooth patient journey from admission to discharge. Responsibilities include greeting and directing patients, managing calls and enquiries, booking patients in and out on the Care Records Service (CRS), coordinating appointments, and supporting clinicians and nursing staff with essential administrative tasks. This is a key role in maintaining efficient ward operations and delivering an excellent patient experience.

### Main duties of the job

You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.

### Detailed job description and main responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

## Job Details

We are seeking an organised, professional, and welcoming Ward Receptionist to provide front-line administrative support on Alex Ward, which includes a 20-bedded elective surgical ward and the Admissions on the Day Unit. In this role, you will be the first point of contact for patients, visitors, and staff, ensuring a smooth patient journey from admission to discharge. Responsibilities include greeting and directing patients, managing calls and enquiries, booking patients in and out on the Care Records Service (CRS), coordinating appointments, and supporting clinicians and nursing staff with essential administrative tasks. This is a key role in maintaining efficient ward operations and delivering an excellent patient experience.

## Job Description

You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.

## Responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

## Person Specification

### Skills

**Essential**

- Excellent communication, organisational and administrative skills
- Excellent interpersonal skills with the ability to relate to members of the public and staff
- Ability to deal with challenging situations
- Ability to work as team member

**Desirable**

- Experience in using e mail systems and other software packages such as Outlook, MS PowerPoint

### Experience

**Essential**

- Experience of working with the public in a reception environment and over the telephone
- Experience in filing, photocopying, faxing and answering the telephone

**Desirable**

- Experience of working in the NHS or a care setting environment

## Documents

- [jd (pdf, 184.4kb)](https://www.healthjobsuk.com/documents?vdoc=10405676)
- [onboarding roadmap (pdf, 440.9kb)](https://www.healthjobsuk.com/documents?edoc=3006)
- [job functional form (pdf, 408.6kb)](https://www.healthjobsuk.com/documents?vdoc=10360255)
- [person specification (pdf, 288.4kb)](https://www.healthjobsuk.com/documents?vdoc=10360256)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2412)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.