# Albany Receptionist

> NHS job listing from Job Clerk for Kingston and Richmond NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/albany-receptionist/0707c0cd-4815-495a-9219-fbe613a5594c
- **Markdown:** https://www.jobclerk.com/job/albany-receptionist/0707c0cd-4815-495a-9219-fbe613a5594c.md

## Summary

- **Status:** Archived / closed
- **Employer:** Kingston and Richmond NHS Foundation Trust
- **Location:** Kingston Hospital
- **Workplace type:** onsite
- **Profession:** Receptionist
- **Grade:** Band 2
- **Salary:** £30142.00
- **Contract type:** Fixed term: 6 months (Role to be made permanent at end of contract with further recruitment depending on currently staffing requirement.)
- **Employment type:** Full time - 37.5 hours per week (Monday - Friday 0900-1700)
- **Closing date:** 2026-11-08T23:59:00.000Z
- **Posted:** 2026-10-23T09:40:17.837Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8356955
- **Employer website:** https://www.kingstonandrichmond.nhs.uk

## Job Content

### Job overview

The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outpatients clinics in the Albany Unit.

You will be expected to accurately record patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital’s Access Policy. You will provide back-office support and help complete a number of administrative duties within the Patient Access team.

### Main duties of the job

- To provide a friendly and welcome reception service to patients attending Kingston Hospital appointments providing clear advice, guidance information and assistance as appropriate.
- Deal with telephone enquiries from patients and relatives in a polite and professional manner, ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.
- Receive information from department managers and relay to patients and visitors as appropriate.
- To record attendance (check in) and book follow up appointments of patient’s consultation on CRS.
- Ensure patient information is accurately recorded and fully maintained on CRS and update patient records on CRS on every visit, ensuring that accurate patient data is recorded.

Continued on attached JD...

### Detailed job description and main responsibilities

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.

Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Experience

**Essential**

- Experience of healthcare administrative systems and processes
- Experience of working within a multi-disciplinary team

### Skills /Abilities

**Essential**

- Demonstrate ability to pay attention to detail , reliably check and record data and be able to self-check completed work
- Demonstrate excellent communication skills with all levels of staff and patients
- Demonstrate a good telephone manner and technique
- Computer/keyboard skills in MS Word and Excel

### Education/Qualifications

**Essential**

- NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent

## Documents

- [onboarding roadmap (pdf, 440.9kb)](https://www.healthjobsuk.com/documents?ddoc=2464)
- [albany receptionist (pdf, 160.4kb)](https://www.healthjobsuk.com/documents?vdoc=10683037)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2412)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.