# Advice Line Administrator

> NHS job listing from Job Clerk for Stockport NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/advice-line-administrator/53637c2c-f56c-4cfe-a022-d0b5bea01ad5
- **Markdown:** https://www.jobclerk.com/job/advice-line-administrator/53637c2c-f56c-4cfe-a022-d0b5bea01ad5.md

## Summary

- **Status:** Live
- **Employer:** Stockport NHS Foundation Trust
- **Town:** Stockport
- **Region:** North West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pro rata per annum
- **Contract type:** Permanent
- **Employment type:** Part time - 22.5 hours per week (Flexible working considered, hours can be worked over 3-4 days)
- **Closing date:** 2026-07-26T23:59:00.000Z
- **Posted:** 2026-07-20T12:12:26.451Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Stockport/Stockport_NHS_Foundation_Trust/Public_health_Nursing/Public_health_Nursing-v8167930
- **Application URL:** https://apps.trac.jobs/job-advert/8167930?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.stockport.nhs.uk

## Job Content

### Job overview

This role involves providing clerical and telephone support to the Advice Line and PHN services in Stockport. Responsibilities include managing clinic appointments, processing correspondence, and maintaining patient records using various IT systems. The role requires handling sensitive and confidential information with care.

### Main duties of the job

- To provide telephone and clerical support to the Advice Line and PHN service across Stockport
To provide a full range of clerical duties  to  support the clinical teams, including making clinic appointments, processing and filing correspondence
IT Skills using a range of systems and processes .

### Detailed job description and main responsibilities

- To provide a full range of clerical duties  as directed by the Information and Clerical Support Co-ordinator and advice Line Team Leader using IT skills including  spread sheets, word processing, emails, electronic patient record  processes, scanning and retrieval of information using a variety of systems.
- To manage telephone calls to the advice line, processing these from professionals and families, directing to the advice line team for response where appropriate.
- General office administration including filing and the management of electronic and paper information
- To work as part of a team and to carry outs tasks set by the line manager or Advice Line Team Leader.
- To have an understanding of GDPR, Patient confidentiality, Risk Management and Health and Safety Procedures and guidelines.
- To manage the generic email box, ensuring appropriate communication response and dissemination and processing of client information
- To advise the HV/SN, Team Leader of any concerns relating to safeguarding of risk to vulnerable adults in line with policy

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16

## Person Specification

### Knowledge

**Essential**

- knowledge of a range of administrative procedures

**Desirable**

- knowledge of NHS Systems EMIS, PAS and Synergy

### Experience

**Essential**

- Previous clerical/ administrative experience
- Experience of general office duties

**Desirable**

- Experience of working in a health care setting
- Experience of working with general public

### Skills and abilities

**Essential**

- Communication skills
- IT skills including MS office, data inputting and scanning

### Education and Qualifications

**Essential**

- English, Maths GCSE (A-C)/ O'Level or equivalent qualifications
- NVQ level 2 or above in a relevant subject - IT/ Administration/ Business

**Desirable**

- Relevant administrative qualification eg RSA/ keyboard skills/ ECDL

## Documents

- [candidate pack (pdf, 310.3kb)](https://www.healthjobsuk.com/documents?edoc=2576)
- [applicant guide (pdf, 224.4kb)](https://www.healthjobsuk.com/documents?edoc=1756)
- [our behaviours - care (pdf, 218.6kb)](https://www.healthjobsuk.com/documents?edoc=1757)
- [job description and person specification (pdf, 447.8kb)](https://www.healthjobsuk.com/documents?vdoc=10469709)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.