# Administrator/Receptionist > NHS job listing from Job Clerk for Central and North West London NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administratorreceptionist/483dd855-6f4a-4bbd-b73b-9703c676432c - **Markdown:** https://www.jobclerk.com/job/administratorreceptionist/483dd855-6f4a-4bbd-b73b-9703c676432c.md ## Summary - **Status:** Live - **Employer:** Central and North West London NHS Foundation Trust - **Location:** HMP Bronzefield - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 per annum inc HCAS - **Contract type:** Permanent: Full-time - **Employment type:** Full time - 37.5 hours per week (Mon-Fri) - **Closing date:** 2026-11-16T23:59:00.000Z - **Posted:** 2026-11-02T01:01:11.970Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Harrow/Central_North_West_London_NHS_Foundation_Trust/Admin/Admin-v8389098 - **Application URL:** https://apps.trac.jobs/job-advert/8389098?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cnwl.nhs.uk ## Job Content ### Job overview We are seeking a motivated and professional Administrator/Receptionist to join our team at Mental Health Centre in borough of Harrow in London. This is a pivotal role providing a welcoming and efficient front-of-house service for patients, visitors, and staff, while ensuring the effective day-to-day running of the Harrow Inpatient Older People’s and Healthy Ageing (OPHA) team, Ellington Ward, Mental Health Team. As the first point of contact, you will create a calm, compassionate, and professional environment for those accessing our services. The role combines reception duties with a wide range of administrative support to clinical teams, including managing appointments, maintaining accurate records, coordinating room bookings. You will liaise with patients, clinical colleagues, managers, and external agencies to ensure services are delivered safely and efficiently. This role is well-suited to someone who is organised, approachable, and confident in managing competing demands in a busy healthcare setting. You will need excellent communication skills, a strong focus on confidentiality and patient care, and the ability to remain calm under pressure. You will be expected to uphold the Trust’s values and provide flexible support to meet the needs of the service, including occasionally working at other Trust locations. ### Main duties of the job - Provide a professional front-of-house service at The Mental Health Centre, acting as the first point of contact for patients, visitors, and staff. Manage reception services, including handling enquiries, monitoring visitor access, booking appointments, and maintaining accurate records. Deliver a wide range of administrative support to clinical teams, such as processing referrals when needed, updating clinical systems (SystmOne), managing correspondence, and coordinating room bookings. Ensure the smooth day-to-day running of the site by liaising with Estates and Facilities, escalating issues, and conducting regular safety checks. Take on key site responsibilities as Nominated Fire Officer ensuring compliance with health and safety, fire safety, and emergency procedures. Oversee procurement and stock control of clinical and administrative supplies. Promote Trust values, professionalism, and a safe, supportive environment for both patients and staff, while engaging in personal development and service improvement initiatives. - Provide a professional front-of-house service at The Mental Health Centre, acting as the first point of contact for patients, visitors, and staff. - Manage reception services, including handling enquiries, monitoring visitor access, booking appointments, and maintaining accurate records. - Deliver a wide range of administrative support to clinical teams, such as processing referrals when needed, updating clinical systems (SystmOne), managing correspondence, and coordinating room bookings. - Ensure the smooth day-to-day running of the site by liaising with Estates and Facilities, escalating issues, and conducting regular safety checks. - Take on key site responsibilities as Nominated Fire Officer ensuring compliance with health and safety, fire safety, and emergency procedures. - Oversee procurement and stock control of clinical and administrative supplies. - Promote Trust values, professionalism, and a safe, supportive environment for both patients and staff, while engaging in personal development and service improvement initiatives. ### Detailed job description and main responsibilities Reception Cover & Administrative Support - Deliver high-quality reception services, ensuring the environment is welcoming, calm, and professional. - Act as first point of contact for patients and the public; handle enquiries with sensitivity and discretion. - Maintain continuity and safety by providing consistent reception staffing amidst frequent turnover. - Provide full administrative support to clinical teams, including SystmOne data input. - Communicate effectively by telephone and email, handling queries or complaints and escalating appropriately. - Book and coordinate use of rooms across the site, resolving scheduling conflicts. - Please see the job description for full details of the role and responsibilities. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other **Essential** - Able to exercise initiative, flexibility, and tact - Ability to meet deadlines and manage competing priorities - Self-motivated, reliable, enthusiastic, and approachable - Commitment to confidentiality, data protection, and information governance - Awareness and understanding of Equal Opportunities and a commitment to implement them in practice ### previous experience **Essential** - Experience of working in the NHS or a similarly large organisation - Significant secretarial or administrative experience - Experience of dealing with internal and external stakeholders, managing a range of queries (including non routine) - Experience of working in a reception or customer-facing environment **Desirable** - Experience of using electronic patient record systems (e.g. SystmOne, IAPTUS) - Experience of working in a health or social care environment - Knowledge of medical terminology ### Educational qualifications **Essential** - Educated to GCSE standard (A – C Grade) or equivalent, including English Language and Maths **Desirable** - NVQ level 3 or equivalent experience ### skills, knowledge and abilities **Essential** - Ability to communicate clearly with patients, relatives, and health professionals both orally and in writing - Excellent customer service skills with a welcoming and professional manner - Ability to work as an effective team member, building constructive relationships with warmth and empathy - Ability to work under pressure, planning own workload and to competing demands - Ability to record, maintain, and use databases accurately - Competent IT skills, including working knowledge of Microsoft Word, Excel, Outlook and PowerPoint **Desirable** - Familiarity with NHS administrative systems and processes ## Documents - [cnwl values (pdf, 182.9kb)](https://www.healthjobsuk.com/documents?edoc=1162) - [cnwl staff charter (pdf, 684.7kb)](https://www.healthjobsuk.com/documents?edoc=2868) - [cnwl staff networks (pdf, 320.0kb)](https://www.healthjobsuk.com/documents?edoc=1160) - [person specification b3 (pdf, 104.4kb)](https://www.healthjobsuk.com/documents?vdoc=10719181) - [jd receptionist/administrator be (pdf, 152.4kb)](https://www.healthjobsuk.com/documents?vdoc=10718953) - [cnwl reward and wellbeing handbook 2020 (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=1773) - [cnwl culture scarf behaviour framework (pdf, 710.2kb)](https://www.healthjobsuk.com/documents?edoc=2869) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.