# Administrator/Call Handler > NHS job listing from Job Clerk for Cambridgeshire and Peterborough NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/administratorcall-handler/a56c5cde-7115-4aaa-b8e2-ea9cd40b6696 - **Markdown:** https://www.jobclerk.com/job/administratorcall-handler/a56c5cde-7115-4aaa-b8e2-ea9cd40b6696.md ## Summary - **Status:** Live - **Employer:** Cambridgeshire and Peterborough NHS Foundation Trust - **Location:** CPFT at North Cambridgeshire Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent: Working pattern Monday - Friday - **Employment type:** Full time, Part time, 37.5 hours per week (Evenings and Weekends - Full and part time available) - **Closing date:** 2026-10-19T22:59:00.000Z - **Posted:** 2026-10-05T11:30:55.859Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cambridgeshire/Cambourne/Cambridgeshire_Peterborough_NHS_Foundation_Trust/Administration/Administration-v8283245 - **Application URL:** https://apps.trac.jobs/job-advert/8283245?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cpft.nhs.uk ## Job Content ### Job overview Full time 37.5 hours & part time 30 hours per week available. Full time position will be based at South Cambridgeshire District Hall, Cambourne. Part time position will be based at Phorpres House, Peterborough. *Previous applicants need not apply* We are currently recruiting for enthusiastic and motivated full time and part time Call Handler/Administrators to work within our Community Nursing Front of House Team. The successful candidate will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people then we want to hear from you. Please note for this role you will be required to travel independently around the county meeting strict time deadlines ### Main duties of the job The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner. ### Detailed job description and main responsibilities Please refer to the attached job description and person specification for full details of responsibilities. - Word processing of all forms of correspondence, reports and summaries that are required by the team. - Answer all telephone calls within the defined timeframe. - To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner. - Record information in the chosen software timely and accurately. - Manage all calls in a controlled and professional manner. - Deal with difficult callers in a calm and professional manner. - Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies - Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager. - Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures. - Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. - Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner. - Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate. - Undertake training of new staff as directed by Line Manager and/or other managers. ## Person Specification ### Other **Desirable** - Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines. ### Experience **Essential** - Experience of working in a busy and demanding office/customer facing environment - Experience of planning and organising own workload and of staff within own span of control - Experience of supporting a multi-disciplinary team **Desirable** - Previous experience of working in an NHS office environment - Previous experience of working in a call handling environment ### Skills & Abilities **Essential** - Excellent customer care skills - Excellent standard of typing/audio skills using word processor (50wpm) - Good IT skills (MS Office) - Ability to work on own initiative - Ability to deal with typing letters which may contain distressing information - Ability to work as part of a team **Desirable** - Knowledge of medical terminology - Knowledge of Data Protection Act ### Education/Qualifications **Essential** - Educated to GCE/GCSE standard - RSA stage II/NVQ Level 2 in Administration or equivalent - Good command of written English ### Knowledge & Understanding **Essential** - Understanding of confidentiality and the importance of maintaining confidentiality for patients ## Documents - [cpft values (pdf, 114.7kb)](https://www.healthjobsuk.com/documents?edoc=1743) - [cpft benefits (pdf, 74.4kb)](https://www.healthjobsuk.com/documents?edoc=2967) - [cpft accommodation (pdf, 713.9kb)](https://www.healthjobsuk.com/documents?edoc=2805) - [administrator b3 jdps (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?vdoc=10600149) - [cpft mindful employers (pdf, 51.3kb)](https://www.healthjobsuk.com/documents?edoc=1744) - [employee probation period guidance (pdf, 177.0kb)](https://www.healthjobsuk.com/documents?edoc=3046) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.